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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Neil B.
July 14, 2014
I love this store. Great prices and fast delivery. Keep up the good work.
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Ellen J.
November 11, 2014
Dear Office Toner,

I just wish to convey my sincere thanks for your professional manner and speedy service.

It has been a pleasure doing busines ... more
Leigh G.
November 14, 2013
Please pass on my thanx and appreciation for the fast delivery of my order.
I had only placed my order for toner late yesterday afternoon, it arrived ... more
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Tony F.
October 14, 2016
I couldn't believe how quickly the last order came through. Well done - so efficient.
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
JEAN R.
December 02, 2013
Great site to deal with- the price of the specialist calculator was very reasonable but it was the postage cost of $7.90 compared to $15 from other si ... more
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Corentine
May 28, 2009
I just used your company for the first time and wanted to congratulate you on such efficient and fast service.

I am so impressed : i placed my ord ... more
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
Jen H.
May 30, 2017
*****
5 stars!
Amazing! I ordered the product yesterday afternoon, it had been delivered before my husband left for work just after 8am this mornin ... more
Barry M.
October 25, 2012
Good Morning,
As a first time user of your organisation, I would like to congratulate you on your great service. I placed my order on Wednesday (pm) ... more
Melvyn H.
February 24, 2015
Excellent service. Ordered printer cartridges at around 11.30am 23/02, delivered by lunchtime 24/03. Well done to all for such prompt service.
Regard ... more
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Carmen L
December 08, 2012
Well this is exceptional service, the best I've ever had and far better than I expected...my Magenta cartridge has just been delivered (spot on 5pm ou ... more
Leeanne K.
March 24, 2015
I have just received my order this morning that l placed yesterday afternoon. Once again like every order l place, Office Toner live up to their promi ... more
Katrina S.
January 17, 2018
Never had any problem with the cartridges. They're cheaper than the retail stores and order always arrives within a few days. Fantastic service and re ... more
Shirley D.
July 08, 2016
hi guys
l would like to say thank-you your services is amazing as it was my first time buying ink from you l was very happy with the services l recei ... more


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