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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Lou K.
April 29, 2014
I have been ordering toners for a number of years. There are a few positive comments I would like to make.

1 - The price for the toners that I purc ... more
Chris R.
March 05, 2014
Thank you for your prompt service, the goods arrived pm on the 4-3-14 within 24 hrs of the order, well done!
Paul E.
September 25, 2017
Usually a very prompt and professional service. Always satisfied.
Mick H.
May 21, 2015
Very happy with the prices and the delivery (quick turnaround).
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more
Panagiota
February 11, 2013
I'm speechless!!! Your customer service is nothing short of excellence! I lodged an online order last evening (10/02/2013) and I have just now (2.00pm ... more
Marg M.
January 16, 2014
I live on an island and my order was here within 2 days! You can't beat that for service - thank you.
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Shirley D.
July 08, 2016
hi guys
l would like to say thank-you your services is amazing as it was my first time buying ink from you l was very happy with the services l recei ... more
Philip G.
June 17, 2015
We have been a customer of Office Toner for the past two months and could not be happier with the service in terms of customer feedback and service on ... more
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Katrina S.
March 22, 2011
To the staff at office toner.com.au thank you very much for your print service I was thrilled to have ordered something on Saturday afternoon and rece ... more
Ann
August 17, 2015
Very happy with service!
Ratchanok N.
June 15, 2016
I have ordered Inks with OfficeToner before and was impressed. I am back . Thank you for making the transactions smooth and easy. Genuine Inks are muc ... more
Norman
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more


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