Search >>>

Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

[Back To Top]
2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

[Back To Top]
3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

[Back To Top]
4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

[Back To Top]
5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

[Back To Top]
6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

[Back To Top]
7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

[Back To Top]
8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 180-Day Satisfaction Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

[Back To Top]
9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

[Back To Top]
10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

[Back To Top]
11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

[Back To Top]
12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

[Back To Top]
Continue
Ink and Toner Finder


Categories
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Katrina S.
March 22, 2011
To the staff at office toner.com.au thank you very much for your print service I was thrilled to have ordered something on Saturday afternoon and rece ... more
Mick H.
May 21, 2015
Very happy with the prices and the delivery (quick turnaround).
Ann
August 17, 2015
Very happy with service!
Mel D.
August 18, 2015
Amazing service! I ordered a Brother color laser drum unit at around 7.30am yesterday and it was delivered to my office in Northwest Sydney by 11.30am ... more
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Russell H.
March 31, 2017
Thanks, awesome service. Arrived 0800 hrs next day despite cyclone Debbie activity.
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more
Glenn E.
August 24, 2015
Many thanks, my order arrived last week, very fast delivery, well packed.
A pleasure doing business with you.
Rebecka G.
July 15, 2015
Your shipping is ridiculously fast and your prices are the cheapest I've found anywhere. Thank you so much!
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Peter D.
June 13, 2014
Fantastic.
Ordered 3.30 pm, received following afternoon.
No bull about beating best price etc.
Was just best price and great service.
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more
Philip G.
June 17, 2015
We have been a customer of Office Toner for the past two months and could not be happier with the service in terms of customer feedback and service on ... more
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Kelly M.
August 27, 2015
Good products, good price and very good services. I used Office Toner since 2010.
Lyn W.
August 21, 2013
I live in rural Victoria, and the last time I placed an order with Office Toner, it arrived on my doorstep the very NEXT day! Amazing. I have never re ... more
Suellen M.
April 10, 2017
Our business uses officetoner.com.au for all our toner needs and they never miss a beat! Product always arrives the next day without worry.


  More Testimonials  »