| 1. |
 |
How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using the Fax Order Form or Email with your details (Contact Person, Delivery Address, Email, Phone, Fax).
[Back To Top] |
| 2. |
|
How do I pay for goods?
We accept any valid Visa, MasterCard as credit card payment options. Alternatively, PayPal and Direct Deposit into our bank account are also accepted. You may also send your order and credit card information via fax or mail. Bank Details: Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd BSB: 032183 Account No: 194923.
[Back To Top] |
| 3. |
|
How secure is your site for credit card transactions?
Extremely Secure! All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site. They are only decrypted after they reach our credit card processing facility and the numbers are not stored after the payment process. Once you enter the credit card area you will notice a "Padlock" or "Key" symbol in your browser ensuring you of the highest security.
[Back To Top] |
| 4. |
|
How will I know if my order has been received?
You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order.
[Back To Top] |
| 5. |
|
I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made when you entered your email address. You can check or change your email address by login to your account or notify us with your name, phone number and the correct email address. This should allow us to accurately locate your account and correct the error.
[Back To Top] |
| 6. |
|
Do you have stores where I can pick up my order from?
Unfortunately we do not have conventional stores. This was done on purpose to keep overheads as low as possible in order to keep prices as low as possible. Instead we have a central order facility which sorts orders and allocates them to the dispatch centre for immediate picking and prompt delivery.
[Back To Top] |
| 7. |
|
What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges into your nearest participating Australia Post, Officeworks, Harvey Norman, Tandy, Dick Smith Electronics or PowerHouse outlet and place them in the special 'Cartridges 4 Planet Ark' bins.
[Back To Top] |
| 8. |
|
Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed by the manufacturers. In most cases, all of the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 60-Day Satisfaction Guarantee.
If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.
[Back To Top] |
| 9. |
|
What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. A page is defined as a usual business letter with around 5% ink / toner coverage. If you print any graphics or print at a higher resolution, the page Yield will be reduced.
[Back To Top] |
| 10. |
|
What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges with the same printing yields. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.
[Back To Top] |
| 11. |
|
What is Compatible Cartridges?
Compatible cartridges are non-OEM cartridges that are made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. As with most generic products, they cost considerably less than their brand-named counterparts. Note that remanufactured cartridges are also sometimes referred to as compatibles to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.
[Back To Top] |
| 12. |
|
Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act for any printer manufacturer to require you to use their brand name cartridge. In fact in Australia there is millions of replacement cartridges sold each year.
[Back To Top] |
