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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill? is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop.

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend t ... more
Katrina S.
March 22, 2011
To the staff at office thank you very much for your print service I was thrilled to have ordered something on Saturday afternoon and rece ... more
Barry M.
October 25, 2012
Good Morning,
As a first time user of your organisation, I would like to congratulate you on your great service. I placed my order on Wednesday (pm) ... more
Jodie F.
October 07, 2014
I placed my order at 9:30pm on Wednesday night, and I *missed* the delivery at 11am on Thursday morning!! I have NEVER been more surprised in my life, ... more
Jennifer B.
April 01, 2016
Fantastic company to deal with. Item genuine and exactly as described. Delivery very prompt. Recommend highly, I shall be doing further business with ... more
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Barry G.
March 27, 2015
Whoa, ordered some inkjet cartridges at 10:00am today, dispatched at around 1:30pm, delivered to my door at around 3:15pm .... and your prices are sti ... more
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service – y ... more
Shirley D.
July 08, 2016
hi guys
l would like to say thank-you your services is amazing as it was my first time buying ink from you l was very happy with the services l recei ... more
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Lee M.
August 09, 2013
Very fluid website, easy to use, easy to order... Finally a company that gets Australians!

Can't wait for my first delivery! Will order more if ser ... more
Lloyd V.
November 20, 2014
Very professional service! I have been with Office Tonner for over a year now and can recommend these people to everybody looking to buy printer produ ... more
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
Gayle C
September 19, 2012
Hi, i put in an order on monday and received it the very next day, wow, i am impressed with the service and the price for the item is very good even w ... more
January 11, 2016
I bought one cartridge to check it out - love it, now have ordered another two to complete my colours. Can't believe the delivery - speedy Gonzales!
Helen D.
February 11, 2015
Just wanted to thank you for the fast service. Received goods in less than 24 hours. Wonderful!!! Best service EVER ....

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