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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Grahame M.
April 04, 2014
Couldn’t help but congratulate you on your ‘super’ service.
I ordered & paid for Samsung Toner MLT-D101S shortly before 9.30am yesterday 3/4/14.
Rec ... more
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Corentine
May 28, 2009
I just used your company for the first time and wanted to congratulate you on such efficient and fast service.

I am so impressed : i placed my ord ... more
Gary C.
February 08, 2012
I just wanted to say thank you for the amazing prompt service in processing my first order with you. (Less than 24 hours to my door) I am sometimes di ... more
David A.
July 27, 2015
Wow. Placed order at 2:30pm Thursday in Brisbane and order was delivered at 8:30am the following day. How can you beat that. Many thanks and well done ... more
Stephen G
July 24, 2013
My first purchase experience...I order first thing in the morning and the courier delivered in the afternoon. Great prices and amazing delivery times. ... more
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
Jose C.
December 05, 2013
Ordered the Canon MG6250 inkjet printer cartridges late on the Monday night and got it delivered on the morning of Wednesday, unbelievable, if I say s ... more
Giu P.
March 14, 2014
Just wanted to say I was so impressed with your service!

It was awesome to arrive home and see a replacement magenta toner catridge the very next d ... more
Rob S.
May 03, 2016
I have been ordering my printer supplies through Office toner for several years now and have had nothing but excellent service. Good pricing with quic ... more
Garth C.
April 29, 2016
Re Order: QIR-239286452. I ordered at 8.30am and it arrived around 3pm that day. Amazing service. Thanks!! Keep up the great work.
Tony G.
April 04, 2016
Very Good value with super fast delivery highly recommended!!
Akram K.
January 09, 2014
I have been for a while order toner from this company, and i have never have any problem, the order arrived on time and vey quick.....i recommand you ... more
Dean S.
June 16, 2012
ooohhhhh. thank u sooooo much.

that's great. After ur fast service, i look forward to doing future business with you, at even better prices???!


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