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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
Kath M.
May 05, 2016
Great service as usual - great price as usual - AND a packet of snakes what more could you ask for from a company.
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
Ratchanok N.
April 18, 2016
Thank you so much for making the transactions smooth and simple. We are impressed with your service. You have earned a 5 star customer service from us ... more
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Barry G.
March 27, 2015
Whoa, ordered some inkjet cartridges at 10:00am today, dispatched at around 1:30pm, delivered to my door at around 3:15pm .... and your prices are sti ... more
Brandon P.
May 14, 2014
I want to say what a wonderful service these guys provide. I placed an order on Sunday afternoon. The product shipped from Melbourne on Monday and was ... more
John G.
November 21, 2017
Staggered.

At 12:27 today I received confirmation email for my order.

At 15:30 it was delivered!!!

Thx a lot ~ JG
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
Rosemary D.
September 07, 2015
I have been buying my printer ink cartridges through Office Toner since 2009 and have always been very happy with the service and products. I can't pi ... more
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Ken M.
April 17, 2018
Have been dealing with these people for a while now & would have no hesitation of recommending them to any one else ..1 on price 2 on delivery service ... more
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Carmen L
December 08, 2012
Well this is exceptional service, the best I've ever had and far better than I expected...my Magenta cartridge has just been delivered (spot on 5pm ou ... more
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Peter D.
June 13, 2014
Fantastic.
Ordered 3.30 pm, received following afternoon.
No bull about beating best price etc.
Was just best price and great service.
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more


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