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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Lloyd V.
November 20, 2014
Very professional service! I have been with Office Tonner for over a year now and can recommend these people to everybody looking to buy printer produ ... more
Mary P.
April 18, 2017
We always receive good service with officetoner.com.au The prices are better than the opposition and goods are received promptly.
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Peter C.
April 04, 2017
Hi there,
Your service is Fabulous!
I ordered an Epson ET-4500 printer from you online at 2:05 pm yesterday 03/04/2017 and I received it via Fastway ... more
Gavin L.
June 02, 2014
Ordered the Epson 140 cartridges only yesterday to have them arrive at my address at the particular location I specified the very next day. Wonderful! ... more
Pamela G.
May 09, 2017
You couldn't get better service these people are fantastic.
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Darryl W.
August 07, 2014
100% by far the best service on earth bar none. keep it up.
Jodie F.
October 07, 2014
I placed my order at 9:30pm on Wednesday night, and I *missed* the delivery at 11am on Thursday morning!! I have NEVER been more surprised in my life, ... more
Jeremy H.
February 11, 2015
First order placed today at 10.30am. Received the goods at 3.30pm same day at the best price we have ever bought them at. Service without compare. Man ... more
Sharon O.
September 03, 2013
Fantastic service, thank you did my order on 2/9/13 & was delivered by 10.30am 3/9/13 your team is great.
Paul E.
September 25, 2017
Usually a very prompt and professional service. Always satisfied.
Lee M.
August 09, 2013
Very fluid website, easy to use, easy to order... Finally a company that gets Australians!

Can't wait for my first delivery! Will order more if ser ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Wesam H.
March 06, 2012
Quite rare to get fast replies these days.

Thanks and i will try my best to recommend you guys for bulk orders:)
Lisa X.
May 09, 2014
Fantastic Service! First time I ordered was 8:00am and to my surprise the delivery arrived early the same afternoon! Got exactly what I ordered and at ... more
Ian M.
June 20, 2011
Three Gong Award for a champion job! Toners delivered 5 minutes ago!
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more


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