Search >>>

Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

[Back To Top]
2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

[Back To Top]
3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

[Back To Top]
4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

[Back To Top]
5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

[Back To Top]
6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

[Back To Top]
7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

[Back To Top]
8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

[Back To Top]
9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

[Back To Top]
10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

[Back To Top]
11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

[Back To Top]
12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

[Back To Top]
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
E Rogers
June 10, 2015
These Guys are amazing .I have dealt with this Aussie company quite a few times & never from any other supplier have my orders been delivered so fast. ... more
Eileen D.
October 09, 2013
I've been buying my ink cartridges from Office Toner for more than three years now, and the service has always been excellent. I've never had an onlin ... more
Jennifer B.
April 01, 2016
Fantastic company to deal with. Item genuine and exactly as described. Delivery very prompt. Recommend highly, I shall be doing further business with ... more
Andrew S.
May 16, 2014
OfficeToner.com.au is the best! The prompt delivery is well priced (and I find it impressive), and the toner product I buy is saving me significant am ... more
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Gary C.
February 08, 2012
I just wanted to say thank you for the amazing prompt service in processing my first order with you. (Less than 24 hours to my door) I am sometimes di ... more
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Julian H.
August 01, 2013
Thank you very much. Excellent service.
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Ken
November 12, 2015
Awesome Service, Friendly Staff, Best response times, What else can you ask for?

I will definitely come back everytime that I need something and th ... more
Jim F.
August 18, 2014
Brilliant service guys, I just received your delivery, in perfect condition..in way less than 24 hours, you can't do better than that.
Thanks a lot. ... more
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more
Emma K.
May 15, 2011
I just felt I should email and say how impressed I am with the service and delivery of the cartridges I ordered.

I only ordered them last night an ... more
Alexa L.
October 02, 2013
I want to compliment you on your quick delivery. My order was placed about 11 am, yesterday, Adelaide time, and delivered about 3:30 pm the same day. ... more
Amanda R.
April 20, 2015
Wow, Placed my Order at 11.30pm Sunday night, and my Order arrived before Lunchtime Monday Morning !!!

Now that is SERVICE :) Thanks
Michael C.
September 30, 2015
I ordered in the afternoon and it arrived first thing the next morning. Very happy!
Wesam H.
March 06, 2012
Quite rare to get fast replies these days.

Thanks and i will try my best to recommend you guys for bulk orders:)
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,


  More Testimonials  »