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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Ralph C.
August 19, 2014
I've been using OfficeToner Supplies for the last 4 years and their genuine Canon cartridges have been great and more importantly their turnaround tim ... more
Yin Y.
March 16, 2016
Please pass on my appreciation to anyone who was handling my order, it is amazing to see my order arrived in less than 24 hours. This is a gift for my ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
Milton L.
January 13, 2016
Cheapest. Fast. Reliable. Thank you!
Pamela G.
May 09, 2017
You couldn't get better service these people are fantastic.
Val M.
June 16, 2017
Just wanted to to record my appreciation once again for your great service and prices. Ordered my printer ink on PM of 14th June 2017 and delivered to ... more
Peter M
July 25, 2013
I have used OfficeToner in the past and have had no problems with the laser toners and inkjet cartridges. I ordered more one evening and by the next a ... more
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
Ellen J.
November 11, 2014
Dear Office Toner,

I just wish to convey my sincere thanks for your professional manner and speedy service.

It has been a pleasure doing busines ... more
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Peter C.
April 04, 2017
Hi there,
Your service is Fabulous!
I ordered an Epson ET-4500 printer from you online at 2:05 pm yesterday 03/04/2017 and I received it via Fastway ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Julie C.
March 26, 2014
Great delivery time- very happy thanks
Bob C.
January 29, 2014
Excellent to deal with excellent service and fast delivery and great products will buy off office toner when need supplies.
David G
June 12, 2013
i ordered a set of canon pgi525 and cli526 cartridges compatibles for the absolute cheap price of 20 dollars at 07:00am and to my surprise i was absol ... more
Brett
April 13, 2014
First time used the site, quick deliver good price, have recommended to another person.
Akram K.
January 09, 2014
I have been for a while order toner from this company, and i have never have any problem, the order arrived on time and vey quick.....i recommand you ... more
Sue Y.
November 29, 2013
I am so impressed with the delivery. I ordered it yesterday late and it was on my doorstep when I got home - thank you very much!
Ann P.
March 08, 2015
Cartridges are long lasting and FULL. Arrive promptly and undamaged.
Value for money.


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