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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Ellen J.
November 11, 2014
Dear Office Toner,

I just wish to convey my sincere thanks for your professional manner and speedy service.

It has been a pleasure doing busines ... more
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more
Chris G.
September 23, 2014
Fantastic service and fantastic prices. Good quality genuine cartridges. Will be telling all of my friends.
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Lloyd V.
November 20, 2014
Very professional service! I have been with Office Tonner for over a year now and can recommend these people to everybody looking to buy printer produ ... more
E Rogers
June 10, 2015
These Guys are amazing .I have dealt with this Aussie company quite a few times & never from any other supplier have my orders been delivered so fast. ... more
Eileen V.
March 17, 2014
What awesome service. my order arrived today at 3pm Monday, only ordered on the weekend. Thanks for much. Eileen V.
Mel D.
August 18, 2015
Amazing service! I ordered a Brother color laser drum unit at around 7.30am yesterday and it was delivered to my office in Northwest Sydney by 11.30am ... more
David T.
August 21, 2016
Ordered the Canon CP1200 Selphy Photo Printer (along with the ink cartridges) from Office Toner at 8pm the previous night to be delivered to my addres ... more
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Glenn E.
August 24, 2015
Many thanks, my order arrived last week, very fast delivery, well packed.
A pleasure doing business with you.
Brian A.
August 20, 2013
I have been dealing with OT (Office Toner) for several years and have nothing but praise for their customer service, product quality, competitive pric ... more
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more
Pamela G.
October 23, 2018
You guys are awesome ordered some ink cartridges yesterday and they arrived the next day near lunchtime.
Michael C.
September 30, 2015
I ordered in the afternoon and it arrived first thing the next morning. Very happy!
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
Paul B.
August 26, 2014
Sunday night ordered printer ink and the next day delivered to my door......brilliant......and great prices. I will be telling others. Thanks
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Kate S.
September 11, 2013
Fantastic Service!! Brilliant value. QUICK delivery. I order toner almost every month and will always choose officetoner. I know that it will arrive t ... more


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