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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Ian G.
March 27, 2015
Easy to order and fast delivery. Returning customer.
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Val M.
June 16, 2017
Just wanted to to record my appreciation once again for your great service and prices. Ordered my printer ink on PM of 14th June 2017 and delivered to ... more
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Helen D.
February 11, 2015
Just wanted to thank you for the fast service. Received goods in less than 24 hours. Wonderful!!! Best service EVER ....
Alexa L.
October 02, 2013
I want to compliment you on your quick delivery. My order was placed about 11 am, yesterday, Adelaide time, and delivered about 3:30 pm the same day. ... more
Rosemary D.
September 07, 2015
I have been buying my printer ink cartridges through Office Toner since 2009 and have always been very happy with the service and products. I can't pi ... more
David A.
July 27, 2015
Wow. Placed order at 2:30pm Thursday in Brisbane and order was delivered at 8:30am the following day. How can you beat that. Many thanks and well done ... more
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
Jose C.
December 05, 2013
Ordered the Canon MG6250 inkjet printer cartridges late on the Monday night and got it delivered on the morning of Wednesday, unbelievable, if I say s ... more
Jennifer B.
April 01, 2016
Fantastic company to deal with. Item genuine and exactly as described. Delivery very prompt. Recommend highly, I shall be doing further business with ... more
Julian H.
August 01, 2013
Thank you very much. Excellent service.


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