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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 180-Day Satisfaction Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Helen D.
February 11, 2015
Just wanted to thank you for the fast service. Received goods in less than 24 hours. Wonderful!!! Best service EVER ....
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Russell H.
March 31, 2017
Thanks, awesome service. Arrived 0800 hrs next day despite cyclone Debbie activity.
Jennifer B.
April 01, 2016
Fantastic company to deal with. Item genuine and exactly as described. Delivery very prompt. Recommend highly, I shall be doing further business with ... more
Grahame M.
April 04, 2014
Couldn’t help but congratulate you on your ‘super’ service.
I ordered & paid for Samsung Toner MLT-D101S shortly before 9.30am yesterday 3/4/14.
Rec ... more
John D.
October 23, 2013
I have been dealing with office Toner for years now and there service is fantastic and from what I have found you would be hard pressed to find anyone ... more
Jen H.
May 30, 2017
*****
5 stars!
Amazing! I ordered the product yesterday afternoon, it had been delivered before my husband left for work just after 8am this mornin ... more
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Elizabeth J.
April 22, 2014
Unbelievable service. Ordered at 10.15 am and delivered at 3.00 pm on the same day. Could not recommend more highly. THANKYOU
Lloyd V.
November 20, 2014
Very professional service! I have been with Office Tonner for over a year now and can recommend these people to everybody looking to buy printer produ ... more
Yin Y.
March 16, 2016
Please pass on my appreciation to anyone who was handling my order, it is amazing to see my order arrived in less than 24 hours. This is a gift for my ... more
Stephen G
July 24, 2013
My first purchase experience...I order first thing in the morning and the courier delivered in the afternoon. Great prices and amazing delivery times. ... more
Leeanne K.
March 24, 2015
I have just received my order this morning that l placed yesterday afternoon. Once again like every order l place, Office Toner live up to their promi ... more
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more


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