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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Keith E.
October 21, 2014
I have returned for another order of ink. your prices are still the cheapest and your delivery is quick and reasonably priced.
Glenn E.
August 24, 2015
Many thanks, my order arrived last week, very fast delivery, well packed.
A pleasure doing business with you.
Sue Y.
November 29, 2013
I am so impressed with the delivery. I ordered it yesterday late and it was on my doorstep when I got home - thank you very much!
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Patrick T.
October 17, 2017
Prices are always cheaper - don't worry about going to officeworks etc.
Delivery is almost the next day with ink reorders.
Very happy with the servi ... more
Gary O.
May 29, 2013
I have been buying toners from various places for 15 years and never have I have a delivery 3 hours after placing an order. Congratulations on fantast ... more
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
David
June 16, 2013
Excellent and fast service, customer service excellent.
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Brandon P.
May 14, 2014
I want to say what a wonderful service these guys provide. I placed an order on Sunday afternoon. The product shipped from Melbourne on Monday and was ... more
Eric P.
February 25, 2010
WOW!

Quick, Friendly Service AND Free Lollies!

I just had to say - Thank you.

I thought I was taking a risk with such a low-priced product bu ... more
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Chris G.
September 23, 2014
Fantastic service and fantastic prices. Good quality genuine cartridges. Will be telling all of my friends.
Eileen V.
March 17, 2014
What awesome service. my order arrived today at 3pm Monday, only ordered on the weekend. Thanks for much. Eileen V.
Jan P.
April 10, 2014
I just want to say thank you for such prompt delivery. I ordered late last night and it arrived today. Can't believe it. Thank you again.
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.


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