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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Trevor W.
December 13, 2016
Hi,

The printer I ordered arrived this morning and has now been installed and is running well.

Thanks for such great and prompt service.

Kind ... more
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
T P Solomona
August 06, 2014
I ordered late Monday afternoon and received the order the next day in SA. The price was the cheapest. Will definitely use Officer Toner in the future ... more
Chris M.
May 30, 2018
Excellent Price and Outstanding Service! Goods ordered at 12:32 pm yesterday - delivered today at 11:45 am ! Well done ! Chris
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
Leigh G.
November 14, 2013
Please pass on my thanx and appreciation for the fast delivery of my order.
I had only placed my order for toner late yesterday afternoon, it arrived ... more
Kelly M.
August 27, 2015
Good products, good price and very good services. I used Office Toner since 2010.
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Marnie G
June 16, 2013
Fantastic service! Just placed and received my first order and highly recommend this website. Super fast replies to emails and delivery. Easy registra ... more
Richard P.
October 28, 2009
To Office Toner,

order received today thank you very, very much, excellent delivery time and very quick replies from query emails I sent.

Thank ... more
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Lorraine B.
July 05, 2018
Excellent service never had any hassles been using Office Toner for years.
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Emma K.
May 15, 2011
I just felt I should email and say how impressed I am with the service and delivery of the cartridges I ordered.

I only ordered them last night an ... more
E Rogers
June 10, 2015
These Guys are amazing .I have dealt with this Aussie company quite a few times & never from any other supplier have my orders been delivered so fast. ... more
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Norman
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.


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