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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Rae S.
July 08, 2009
Thank you so much.
Toner was delivered here today as promised. EXCELLENT SERVICE and thank you again so much.

Regards
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
Elizabeth D.
May 06, 2016
Thank you for your brilliant service, order arrived same day quite amazed, thank you.
John G.
November 21, 2017
Staggered.

At 12:27 today I received confirmation email for my order.

At 15:30 it was delivered!!!

Thx a lot ~ JG
Brandon P.
May 14, 2014
I want to say what a wonderful service these guys provide. I placed an order on Sunday afternoon. The product shipped from Melbourne on Monday and was ... more
Jim A.
August 07, 2014
Best service ever experienced ordering over internet. Placed order in the AM one day, delivered to front door in regional area very early next morning ... more
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Andrew S.
May 16, 2014
OfficeToner.com.au is the best! The prompt delivery is well priced (and I find it impressive), and the toner product I buy is saving me significant am ... more
Lou K.
December 03, 2014
Once again you have excelled with your prompt service and dispatch.

Many thanks!!
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
Roslyn J.
December 26, 2017
I have been using Office toner for years now and order regularly, parcels are shipped quickly and efficiently and prices are great. Highly recommended ... more
Lloyd V.
November 20, 2014
Very professional service! I have been with Office Tonner for over a year now and can recommend these people to everybody looking to buy printer produ ... more
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Andrew B.
June 06, 2014
Let me start by saying that because of price I always buy from Officetoner. My toner ran out Thursday afternoon & after a visit to Officeworks found o ... more
Jim F.
August 18, 2014
Brilliant service guys, I just received your delivery, in perfect condition..in way less than 24 hours, you can't do better than that.
Thanks a lot. ... more
Denise
February 24, 2015
I keep coming back to this company - they have never disappointed since I began buying from them in 2011. Delivery is getting quicker!!
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.


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