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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Milton L.
January 13, 2016
Cheapest. Fast. Reliable. Thank you!
Val M.
June 16, 2017
Just wanted to to record my appreciation once again for your great service and prices. Ordered my printer ink on PM of 14th June 2017 and delivered to ... more
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
Ratchanok N.
April 18, 2016
Thank you so much for making the transactions smooth and simple. We are impressed with your service. You have earned a 5 star customer service from us ... more
Giuliano R.
May 09, 2012
Hey Dude
This parcel arrived TODAY! I only ordered it this morning!
Wow, fantastic service.
I will buy from u again.
Cheers ... G
Emma K.
May 15, 2011
I just felt I should email and say how impressed I am with the service and delivery of the cartridges I ordered.

I only ordered them last night an ... more
Amanda R.
April 20, 2015
Wow, Placed my Order at 11.30pm Sunday night, and my Order arrived before Lunchtime Monday Morning !!!

Now that is SERVICE :) Thanks
Suellen M.
April 10, 2017
Our business uses officetoner.com.au for all our toner needs and they never miss a beat! Product always arrives the next day without worry.
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Linda H.
October 08, 2012
Just want to say Thank you so much for the super quick processing of the order and excellent customer service.
It arrived today and I had only ordere ... more
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Rae S.
July 08, 2009
Thank you so much.
Toner was delivered here today as promised. EXCELLENT SERVICE and thank you again so much.

Regards
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Anne W.
April 10, 2013
If there is an award for SPEED of delivery and excellence of service ...let me know. I shall nominate you!!
Many thanks for my replaced YELLOW toner. ... more
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Rhonda C.
April 15, 2016
Wow, ordered yesterday and just arrived home and the package was waiting at my front door. Well packed to avoid damage and can't fault the delivery ti ... more


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