Search >>>

Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

[Back To Top]
 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

[Back To Top]
 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

[Back To Top]
 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

[Back To Top]
 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

[Back To Top]
 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

[Back To Top]
 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

[Back To Top]
 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

[Back To Top]
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Paulette M.
November 03, 2014
Good afternoon,

I ordered the toner cartridge just before 8:30 this morning and it arrived about 10 minutes ago. What great service! Thank you very ... more
E Rogers
June 10, 2015
These Guys are amazing .I have dealt with this Aussie company quite a few times & never from any other supplier have my orders been delivered so fast. ... more
Jan P.
April 10, 2014
I just want to say thank you for such prompt delivery. I ordered late last night and it arrived today. Can't believe it. Thank you again.
Roger F.
July 24, 2014
Like most small businesses nothing is as frustrating as when the printer stops working. When this happened I went online and ordered a Printer Drum Ca ... more
Keith E.
September 25, 2013
your prompt delivery and cheap prices have led me to return to purchase again from you thank you.
Lyn P.
February 27, 2009
Wow - this is the fastest delivery I ever received!!!!!
Delivery guy had to come back later in the day, because as I was not expecting the parcel tha ... more
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
David G
June 12, 2013
i ordered a set of canon pgi525 and cli526 cartridges compatibles for the absolute cheap price of 20 dollars at 07:00am and to my surprise i was absol ... more
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Jen H.
May 30, 2017
*****
5 stars!
Amazing! I ordered the product yesterday afternoon, it had been delivered before my husband left for work just after 8am this mornin ... more
Elizabeth D.
May 06, 2016
Thank you for your brilliant service, order arrived same day quite amazed, thank you.
Gary F.
September 11, 2014
Stunning service. Nice to deal with a company that honour's their word. Thank you.
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Ann G.
February 15, 2012
I wanted to thank you, not only for being so prompt in sending my order, but for packing it so well. My former supplier was abandoned by me due to th ... more
Fiona C.
April 24, 2015
You guys are awesome!!!!

Thank you so much, I am really glad that I order through you guys.

The quality and effienciency is fantastic. Great Co ... more
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Peter C.
April 04, 2017
Hi there,
Your service is Fabulous!
I ordered an Epson ET-4500 printer from you online at 2:05 pm yesterday 03/04/2017 and I received it via Fastway ... more
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Leanne W.
December 10, 2014
This is simply the cheapest, easiest, fastest way to order quality toner products. Exceptionally fast delivery to country Queensland - could not be ha ... more
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.


  More Testimonials  »