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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Julie C.
March 26, 2014
Great delivery time- very happy thanks
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
Zara
April 04, 2014
Thank you dear Team at OfficeToner, got my order, very happy and want to thank you for doing a wonderful job!
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Neil B.
July 14, 2014
I love this store. Great prices and fast delivery. Keep up the good work.
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Kelly M.
August 27, 2015
Good products, good price and very good services. I used Office Toner since 2010.
Eddie P.
July 17, 2015
Ordered my 2 Toner Cartridges last night (Thursday) at 9:30 pm. Received them today (Friday) at approx. 4pm. Absolutely amazed me and was worth a posi ... more
Ratchanok N.
April 18, 2016
Thank you so much for making the transactions smooth and simple. We are impressed with your service. You have earned a 5 star customer service from us ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more
Paul E.
September 25, 2017
Usually a very prompt and professional service. Always satisfied.
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
David
June 16, 2013
Excellent and fast service, customer service excellent.
Eileen D.
October 09, 2013
I've been buying my ink cartridges from Office Toner for more than three years now, and the service has always been excellent. I've never had an onlin ... more
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Michael C.
September 30, 2015
I ordered in the afternoon and it arrived first thing the next morning. Very happy!
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Amanda R.
April 20, 2015
Wow, Placed my Order at 11.30pm Sunday night, and my Order arrived before Lunchtime Monday Morning !!!

Now that is SERVICE :) Thanks
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.


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