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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
Grahame M.
April 04, 2014
Couldn’t help but congratulate you on your ‘super’ service.
I ordered & paid for Samsung Toner MLT-D101S shortly before 9.30am yesterday 3/4/14.
Rec ... more
T P Solomona
August 06, 2014
I ordered late Monday afternoon and received the order the next day in SA. The price was the cheapest. Will definitely use Officer Toner in the future ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Ken E.
September 08, 2015
Normally I don't reply when I receive my order, but once again I must state you guys are the best outfit I have ever dealt with, impeccable on all lev ... more
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Alex L.
August 04, 2015
Ordered on Sunday night, delivered on Monday afternoon. Very impressive! Thank you.
Marissa
November 29, 2013
Thank you so much for your fast service! Would highly recommend to anyone.

Your prices are amazing and quality is great. Will be back :-)
Brandon P.
January 27, 2015
I have used Office Toner and bunch of times now and they never let me down. Great service and super fast delivery times. I will keep coming back as th ... more
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Glenn E.
August 24, 2015
Many thanks, my order arrived last week, very fast delivery, well packed.
A pleasure doing business with you.
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Pamela G.
May 09, 2017
You couldn't get better service these people are fantastic.
Elizabeth J.
April 22, 2014
Unbelievable service. Ordered at 10.15 am and delivered at 3.00 pm on the same day. Could not recommend more highly. THANKYOU
Harvinder
November 11, 2014
Always bought from officetoner, genuine HP cartridges always cheapest and best prices quick delivery and fast delivery , never had any problem with pr ... more
Pamela G.
October 23, 2018
You guys are awesome ordered some ink cartridges yesterday and they arrived the next day near lunchtime.
Fiona C.
September 22, 2014
I'd just like to say thanks so much for the super-quick delivery of toner cartridges I ordered!! Very much appreciated, as I had a lot of printing to ... more
Amanda R.
April 20, 2015
Wow, Placed my Order at 11.30pm Sunday night, and my Order arrived before Lunchtime Monday Morning !!!

Now that is SERVICE :) Thanks


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