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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Lyn W.
August 21, 2013
I live in rural Victoria, and the last time I placed an order with Office Toner, it arrived on my doorstep the very NEXT day! Amazing. I have never re ... more
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Eric P.
February 25, 2010
WOW!

Quick, Friendly Service AND Free Lollies!

I just had to say - Thank you.

I thought I was taking a risk with such a low-priced product bu ... more
Gayle C
September 19, 2012
Hi, i put in an order on monday and received it the very next day, wow, i am impressed with the service and the price for the item is very good even w ... more
Katrina S.
November 07, 2018
Easy to order, super fast delivery and cartridges work a treat - never a problem. Highly recommend this company to all my clients for any of their pri ... more
Peter H.
March 30, 2017
Terrific service - good products - what more is there to ask?
Julie C.
March 26, 2014
Great delivery time- very happy thanks
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Kelly M.
August 27, 2015
Good products, good price and very good services. I used Office Toner since 2010.
Roger F.
July 24, 2014
Like most small businesses nothing is as frustrating as when the printer stops working. When this happened I went online and ordered a Printer Drum Ca ... more
Nicole M.
June 02, 2015
I have been dealing with Office Toner for some time now (at least 3 years) and have found them to be very cheap, very reliable and very prompt in the ... more
Paul E.
November 07, 2016
Very Satisfying as usual. Receive my goodies in 48 hours - Regional / Mandurah WA.
Keith E.
October 21, 2014
I have returned for another order of ink. your prices are still the cheapest and your delivery is quick and reasonably priced.
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
Brian A.
August 20, 2013
I have been dealing with OT (Office Toner) for several years and have nothing but praise for their customer service, product quality, competitive pric ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Anthony F.
November 17, 2017
Always prompt and reliable service. Thanks.
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more


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