Search >>>

Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

[Back To Top]
 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

[Back To Top]
 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

[Back To Top]
 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

[Back To Top]
 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

[Back To Top]
 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

[Back To Top]
 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

[Back To Top]
 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

[Back To Top]
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Anthony F.
November 17, 2017
Always prompt and reliable service. Thanks.
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Brett
April 13, 2014
First time used the site, quick deliver good price, have recommended to another person.
T P Solomona
August 06, 2014
I ordered late Monday afternoon and received the order the next day in SA. The price was the cheapest. Will definitely use Officer Toner in the future ... more
Vincent
September 15, 2014
Top service always given and backed by an excellent delivery schedule. As a return customer I am completely satisfied.
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Noela H.
January 10, 2017
Office Toner is an exceptional supplier to deal with. Always great pricing, quick service and delivery. Would have no hesitation in recommending Offic ... more
Giu P.
March 14, 2014
Just wanted to say I was so impressed with your service!

It was awesome to arrive home and see a replacement magenta toner catridge the very next d ... more
Ken M.
April 17, 2018
Have been dealing with these people for a while now & would have no hesitation of recommending them to any one else ..1 on price 2 on delivery service ... more
Alex L.
August 04, 2015
Ordered on Sunday night, delivered on Monday afternoon. Very impressive! Thank you.
Brett A.
November 06, 2012
G'day

Many thanks - the second lot of printers I ordered at 7am yesterday has just been dropped on my desk. Bloody good service all round and I'l ... more
Jennifer B.
April 01, 2016
Fantastic company to deal with. Item genuine and exactly as described. Delivery very prompt. Recommend highly, I shall be doing further business with ... more
Garth C.
April 29, 2016
Re Order: QIR-239286452. I ordered at 8.30am and it arrived around 3pm that day. Amazing service. Thanks!! Keep up the great work.
Gavin L.
June 02, 2014
Ordered the Epson 140 cartridges only yesterday to have them arrive at my address at the particular location I specified the very next day. Wonderful! ... more
Rebecka G.
July 15, 2015
Your shipping is ridiculously fast and your prices are the cheapest I've found anywhere. Thank you so much!
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more


  More Testimonials  »