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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Kerrie R.
September 08, 2011
I hope you don't mind but I'd just like to take a moment to compliment you on fantastic service and super fast delivery.
I only placed my order onlin ... more
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
Peter H.
March 30, 2017
Terrific service - good products - what more is there to ask?
David A.
July 27, 2015
Wow. Placed order at 2:30pm Thursday in Brisbane and order was delivered at 8:30am the following day. How can you beat that. Many thanks and well done ... more
Lyn W.
August 21, 2013
I live in rural Victoria, and the last time I placed an order with Office Toner, it arrived on my doorstep the very NEXT day! Amazing. I have never re ... more
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Ralph C.
August 19, 2014
I've been using OfficeToner Supplies for the last 4 years and their genuine Canon cartridges have been great and more importantly their turnaround tim ... more
Anne W.
April 10, 2013
If there is an award for SPEED of delivery and excellence of service ...let me know. I shall nominate you!!
Many thanks for my replaced YELLOW toner. ... more
Vincent
September 15, 2014
Top service always given and backed by an excellent delivery schedule. As a return customer I am completely satisfied.
Mr V Manera
October 15, 2014
Thank you for the prompt completion of my order. Ordered on Monday night 13 October and delivered on Wednesday morning 15 October. A great service at ... more
Eric P.
February 25, 2010
WOW!

Quick, Friendly Service AND Free Lollies!

I just had to say - Thank you.

I thought I was taking a risk with such a low-priced product bu ... more
Eddie P.
July 17, 2015
Ordered my 2 Toner Cartridges last night (Thursday) at 9:30 pm. Received them today (Friday) at approx. 4pm. Absolutely amazed me and was worth a posi ... more
Giu P.
March 14, 2014
Just wanted to say I was so impressed with your service!

It was awesome to arrive home and see a replacement magenta toner catridge the very next d ... more
Dean S.
June 16, 2012
ooohhhhh. thank u sooooo much.

that's great. After ur fast service, i look forward to doing future business with you, at even better prices???!
Suellen M.
April 10, 2017
Our business uses officetoner.com.au for all our toner needs and they never miss a beat! Product always arrives the next day without worry.
Julian H.
August 01, 2013
Thank you very much. Excellent service.
Melvyn H.
February 24, 2015
Excellent service. Ordered printer cartridges at around 11.30am 23/02, delivered by lunchtime 24/03. Well done to all for such prompt service.
Regard ... more
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Lee V.
March 18, 2015
Easy online ordering (in my case midnight last night), cheapest prices, super fast delivery, great products. Thanks.
Marnie G
June 16, 2013
Fantastic service! Just placed and received my first order and highly recommend this website. Super fast replies to emails and delivery. Easy registra ... more


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