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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Greg B.
April 22, 2016
I placed my order on Thursday afternoon and my products arrived on Friday morning. And to regional NSW, no less! Your service is the best I've ever en ... more
Alexa L.
October 02, 2013
I want to compliment you on your quick delivery. My order was placed about 11 am, yesterday, Adelaide time, and delivered about 3:30 pm the same day. ... more
Barry G.
March 27, 2015
Whoa, ordered some inkjet cartridges at 10:00am today, dispatched at around 1:30pm, delivered to my door at around 3:15pm .... and your prices are sti ... more
Ratchanok N.
June 15, 2016
I have ordered Inks with OfficeToner before and was impressed. I am back . Thank you for making the transactions smooth and easy. Genuine Inks are muc ... more
Lyn P.
February 27, 2009
Wow - this is the fastest delivery I ever received!!!!!
Delivery guy had to come back later in the day, because as I was not expecting the parcel tha ... more
Mr V Manera
October 15, 2014
Thank you for the prompt completion of my order. Ordered on Monday night 13 October and delivered on Wednesday morning 15 October. A great service at ... more
Phil C.
November 09, 2011
I've bought your inks a number of times and I wanted to say that you have an amazing delivery service. Your prices are great and above all I haven't e ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Michal L.
December 30, 2013
I'm a regular customer for Epson inks because they're price competitive and service is efficient. If you were to waive the $7.90 freight charge for or ... more
Roger F.
July 24, 2014
Like most small businesses nothing is as frustrating as when the printer stops working. When this happened I went online and ordered a Printer Drum Ca ... more
Peter D.
June 13, 2014
Fantastic.
Ordered 3.30 pm, received following afternoon.
No bull about beating best price etc.
Was just best price and great service.
Akram K.
January 09, 2014
I have been for a while order toner from this company, and i have never have any problem, the order arrived on time and vey quick.....i recommand you ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Eddie P.
July 17, 2015
Ordered my 2 Toner Cartridges last night (Thursday) at 9:30 pm. Received them today (Friday) at approx. 4pm. Absolutely amazed me and was worth a posi ... more
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Sandy B.
December 23, 2015
So easy to find the exact product we need and really great service, little wonder we buy our supplies here exclusively :)
Melvyn H.
February 24, 2015
Excellent service. Ordered printer cartridges at around 11.30am 23/02, delivered by lunchtime 24/03. Well done to all for such prompt service.
Regard ... more
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Harvinder
November 11, 2014
Always bought from officetoner, genuine HP cartridges always cheapest and best prices quick delivery and fast delivery , never had any problem with pr ... more


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