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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 180-Day Satisfaction Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Fiona C.
September 22, 2014
I'd just like to say thanks so much for the super-quick delivery of toner cartridges I ordered!! Very much appreciated, as I had a lot of printing to ... more
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Brad
November 01, 2015
Hello,
I would like to thank you for so much for your prompt service.

Every time we order toners from your company it is delivered the same day or ... more
Yoon S.
June 25, 2011
Just like to say that your delivery is EXTREMELY EFFICIENT and FAST!
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Ann G.
February 15, 2012
I wanted to thank you, not only for being so prompt in sending my order, but for packing it so well. My former supplier was abandoned by me due to th ... more
Linda
December 15, 2016
What amazing service & delivery. Ordered 9am and was delivered the next day. Fantastic service and pricing. Would totally recommend them to anyone nee ... more
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
Eileen V.
March 17, 2014
What awesome service. my order arrived today at 3pm Monday, only ordered on the weekend. Thanks for much. Eileen V.
Pamela G.
May 09, 2017
You couldn't get better service these people are fantastic.
Colin M.
January 22, 2015
First time - Ordered replacement parts for our Brother DCP-9055 noon Tuesday and arrived on my Adelaide suburban doorstep, noon Wednesday. Fantastic 2 ... more
Sasha S.
July 15, 2013
To Staff at Office Toner,

What excellent service – I have previously used you guys to deliver to my business in Victoria and I honestly didn’t expe ... more
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Giuliano R.
May 09, 2012
Hey Dude
This parcel arrived TODAY! I only ordered it this morning!
Wow, fantastic service.
I will buy from u again.
Cheers ... G
Philip G.
June 17, 2015
We have been a customer of Office Toner for the past two months and could not be happier with the service in terms of customer feedback and service on ... more


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