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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Yin Y.
March 16, 2016
Please pass on my appreciation to anyone who was handling my order, it is amazing to see my order arrived in less than 24 hours. This is a gift for my ... more
Jan F.
June 01, 2015
Hi there

I don't believe it - the toner was here a couple of hours after I ordered it. That is service!!!

Thanks
Jan F.
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Jan B.
October 06, 2016
5 Stars - Excellent. We have been using officetoner.com.au for years. They are consistently the cheapest and have always delivered goods promptly. Tha ... more
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
Leigh G.
November 14, 2013
Please pass on my thanx and appreciation for the fast delivery of my order.
I had only placed my order for toner late yesterday afternoon, it arrived ... more
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Paul E.
November 07, 2016
Very Satisfying as usual. Receive my goodies in 48 hours - Regional / Mandurah WA.
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Suellen M.
April 10, 2017
Our business uses officetoner.com.au for all our toner needs and they never miss a beat! Product always arrives the next day without worry.
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Keith E.
September 25, 2013
your prompt delivery and cheap prices have led me to return to purchase again from you thank you.
Eileen V.
March 17, 2014
What awesome service. my order arrived today at 3pm Monday, only ordered on the weekend. Thanks for much. Eileen V.
Patty D.
May 31, 2018
I have been buying from Office Toner a number of years now. This is mainly because they have been consistently prompt in supply and shipping with the ... more


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