Search >>>

Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

[Back To Top]
2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

[Back To Top]
3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

[Back To Top]
4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

[Back To Top]
5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

[Back To Top]
6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

[Back To Top]
7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

[Back To Top]
8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

[Back To Top]
9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

[Back To Top]
10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

[Back To Top]
11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

[Back To Top]
12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

[Back To Top]
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Kerrie R.
September 08, 2011
I hope you don't mind but I'd just like to take a moment to compliment you on fantastic service and super fast delivery.
I only placed my order onlin ... more
Russell H.
March 31, 2017
Thanks, awesome service. Arrived 0800 hrs next day despite cyclone Debbie activity.
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Rebecca B.
September 27, 2013
I have been very happy with both the pricing your company offers, and the prompt delivery. Keep it up - and I'm sure your other customers will be as h ... more
David A.
July 27, 2015
Wow. Placed order at 2:30pm Thursday in Brisbane and order was delivered at 8:30am the following day. How can you beat that. Many thanks and well done ... more
Lou K.
December 03, 2014
Once again you have excelled with your prompt service and dispatch.

Many thanks!!
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Robert T.
December 03, 2014
Thank you, outstanding service, same day delivery. And,a good price for genuine cartridges.
Andrew S.
May 16, 2014
OfficeToner.com.au is the best! The prompt delivery is well priced (and I find it impressive), and the toner product I buy is saving me significant am ... more
Sandy B.
December 23, 2015
So easy to find the exact product we need and really great service, little wonder we buy our supplies here exclusively :)
Bob C.
January 29, 2014
Excellent to deal with excellent service and fast delivery and great products will buy off office toner when need supplies.
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10
Karen S.
July 10, 2013
Its a pleasure to shop with Office Toner as the ordering is easy and delivery is fast.
Nina
April 14, 2009
Dear Office Toner Staff

thank you for your fantastic service .

My cartridges arrived at 8:00am this morning.

Thank you for amazing service
Ken E.
September 08, 2015
Normally I don't reply when I receive my order, but once again I must state you guys are the best outfit I have ever dealt with, impeccable on all lev ... more
Zara
April 04, 2014
Thank you dear Team at OfficeToner, got my order, very happy and want to thank you for doing a wonderful job!


  More Testimonials  »