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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Ratchanok N.
June 15, 2016
I have ordered Inks with OfficeToner before and was impressed. I am back . Thank you for making the transactions smooth and easy. Genuine Inks are muc ... more
JEAN R.
December 02, 2013
Great site to deal with- the price of the specialist calculator was very reasonable but it was the postage cost of $7.90 compared to $15 from other si ... more
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
Ann G.
February 15, 2012
I wanted to thank you, not only for being so prompt in sending my order, but for packing it so well. My former supplier was abandoned by me due to th ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
VM
February 12, 2016
Just wanted to record my appreciation for your great service. Ordered my ink supplies on afternoon of 10 February 2016. They were delivered the follow ... more
Nicole M.
June 02, 2015
I have been dealing with Office Toner for some time now (at least 3 years) and have found them to be very cheap, very reliable and very prompt in the ... more
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Eileen D.
October 09, 2013
I've been buying my ink cartridges from Office Toner for more than three years now, and the service has always been excellent. I've never had an onlin ... more
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Gayle C
September 19, 2012
Hi, i put in an order on monday and received it the very next day, wow, i am impressed with the service and the price for the item is very good even w ... more
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Darryl W.
August 07, 2014
100% by far the best service on earth bar none. keep it up.
Sharon O.
September 03, 2013
Fantastic service, thank you did my order on 2/9/13 & was delivered by 10.30am 3/9/13 your team is great.
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Dean S.
June 16, 2012
ooohhhhh. thank u sooooo much.

that's great. After ur fast service, i look forward to doing future business with you, at even better prices???!


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