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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 180-Day Satisfaction Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Paul E.
September 25, 2017
Usually a very prompt and professional service. Always satisfied.
Shirley D.
July 08, 2016
hi guys
l would like to say thank-you your services is amazing as it was my first time buying ink from you l was very happy with the services l recei ... more
Jan P.
April 10, 2014
I just want to say thank you for such prompt delivery. I ordered late last night and it arrived today. Can't believe it. Thank you again.
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Tony G.
April 04, 2016
Very Good value with super fast delivery highly recommended!!
Colin M.
January 22, 2015
First time - Ordered replacement parts for our Brother DCP-9055 noon Tuesday and arrived on my Adelaide suburban doorstep, noon Wednesday. Fantastic 2 ... more
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Marg M.
January 16, 2014
I live on an island and my order was here within 2 days! You can't beat that for service - thank you.
David
June 16, 2013
Excellent and fast service, customer service excellent.
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
Andrew B.
June 06, 2014
Let me start by saying that because of price I always buy from Officetoner. My toner ran out Thursday afternoon & after a visit to Officeworks found o ... more
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Anne W.
April 10, 2013
If there is an award for SPEED of delivery and excellence of service ...let me know. I shall nominate you!!
Many thanks for my replaced YELLOW toner. ... more
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
JEAN R.
December 02, 2013
Great site to deal with- the price of the specialist calculator was very reasonable but it was the postage cost of $7.90 compared to $15 from other si ... more
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more


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