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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Ratchanok N.
April 18, 2016
Thank you so much for making the transactions smooth and simple. We are impressed with your service. You have earned a 5 star customer service from us ... more
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Garth C.
April 29, 2016
Re Order: QIR-239286452. I ordered at 8.30am and it arrived around 3pm that day. Amazing service. Thanks!! Keep up the great work.
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
Zara
April 04, 2014
Thank you dear Team at OfficeToner, got my order, very happy and want to thank you for doing a wonderful job!
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Philip G.
June 17, 2015
We have been a customer of Office Toner for the past two months and could not be happier with the service in terms of customer feedback and service on ... more
Brian
March 20, 2010
I just want to say a big thank you for your fantastic service.

I ordered some products from you yesterday and I have them today in Qld.

I will ... more
Ann P.
March 08, 2015
Cartridges are long lasting and FULL. Arrive promptly and undamaged.
Value for money.
Eileen D.
October 09, 2013
I've been buying my ink cartridges from Office Toner for more than three years now, and the service has always been excellent. I've never had an onlin ... more
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.
Sharon O.
September 03, 2013
Fantastic service, thank you did my order on 2/9/13 & was delivered by 10.30am 3/9/13 your team is great.
Greg B.
April 22, 2016
I placed my order on Thursday afternoon and my products arrived on Friday morning. And to regional NSW, no less! Your service is the best I've ever en ... more
Gary O.
May 29, 2013
I have been buying toners from various places for 15 years and never have I have a delivery 3 hours after placing an order. Congratulations on fantast ... more
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Jodie F.
October 07, 2014
I placed my order at 9:30pm on Wednesday night, and I *missed* the delivery at 11am on Thursday morning!! I have NEVER been more surprised in my life, ... more
Alex L.
August 04, 2015
Ordered on Sunday night, delivered on Monday afternoon. Very impressive! Thank you.


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