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Frequently Asked Questions

1. How do I place an order?
2. How do I pay for goods?
3. How secure is your site for credit card transactions?
4. How will I know if my order has been received?
5. I have not received an email confirmation of my order, what's wrong?
6. Do you have stores where I can pick up my order from?
7. What can I do to prevent the cartridges placed into landfill?
8. Are your products guaranteed?
9. What is the Yield?
10. What is Prebate toner?
11. What is Compatible Cartridges?
12. Will my printer's warranty be voided if I use a compatible cartridge?
1. How do I place an order?
The fastest and easiest method is to use our online shopping cart.
You can also place the order by using our Fax Order Form or emailing us with your details (Contact Person, Delivery Address, Email and Phone No.).

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2. How do I pay for my order?
We accept all valid Visa, MasterCard and AMEX cards. The payments are processed via PayPal or eWay during the checkout. Direct Deposits or EFT Transfers are also accepted. Our Bank Name: Westpac Banking Corporation Australia, Account Name: Kanier Pty Ltd trade as OfficeToner.com.au BSB: 032183 Account No: 194923.

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3. How secure is your site for credit card transactions?
Extremely Secure! All orders are processed through 256-Bit SSL Encryption environment. The credit card details are encrypted during the transfer and only decrypted when they reach the bank processing facility. The process is completed automatically and the card details are not stored in anywhere.

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4. How do I know if my order has been received?
You will receive the order confirmation by email. We send the updated order status and invoices by emailing too. Please check your emails! Sometimes, they could be in your spam folder.

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5. I have not received an email confirmation of my order, what's wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made. You can login the account to change your email address or notify us with your name and the correct email address. We will locate your account and correct the error.

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6. Do you have stores where I can pick up my order from?
Unfortunately we do not have the conventional store. This was done on purpose to keep our cost lower in order to supply you with the best prices. Instead we have a central order facility to sort orders and allocate them to the dispatch centre for immediate packing and the quick dispatch.

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7. What can I do to prevent the cartridges placed into landfill?
OfficeToner.com.au is proud to support the 'Cartridges 4 Planet Ark' recycling program to save the environment. Simply take your empty and unwanted printer cartridges to your nearest participating Australia Post, Officeworks, Harvey Norman, Dick Smith, JB Hi Fi or The Good Guys outlets and place them in the special 'Cartridges 4 Planet Ark' bins. Or, you can use the pickup service from Close The Loop. www.closetheloop.com.au

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8. Are your products guaranteed?
Customer satisfaction is our top priority. All products distributed by OfficeToner.com.au are fully guaranteed. In most cases, the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Our high quality compatible products are guaranteed to perform to at least the same standards as the original product with a 18-Month Money Back Guarantee.

If you ever have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund by following the Return Policy.

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9. What is the Yield?
The Yield is the average number of pages you will achieve per cartridge. One page is defined as a usual A4 business letter with around 5% ink / toner coverage. The Yield will be reduced If you print any graphic or at a higher resolution.

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10. What is Prebate toner?
Lexmark supplies normal toner cartridges as well as prebate toner cartridges - both are genuine cartridges and have the same printing yield. The prebate toners are cheaper but the cartridges themselves can not be refilled or remanufactured and the cartridges can be returned to the manufacturer once empty under the Lexmark Free Recycling Program.

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11. What is Compatible Cartridges?
Compatible cartridges are non-OEM products made by a third party using the same standards as the OEM. These cartridges are also called "Generic" cartridges. Same as most generic products, they cost considerably less than their brand-named counterparts. The remanufactured cartridges sometimes are also referred as compatible models to indicate that they are compatible for OEM cartridges. The cartridges we sell work and print just like OEM ones. Our outstanding warranty shows our confidence in the quality of the products.

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12. Will my printer's warranty be voided if I use a compatible cartridge?
Certainly not! It is illegal under the Trade Practices Act that the printer manufacturers request you to use their brand name cartridges. In fact, there are millions of replacement cartridges sold each year in Australia.

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Testimonials more
 
Brandon P.
January 27, 2015
I have used Office Toner and bunch of times now and they never let me down. Great service and super fast delivery times. I will keep coming back as th ... more
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
VM
February 12, 2016
Just wanted to record my appreciation for your great service. Ordered my ink supplies on afternoon of 10 February 2016. They were delivered the follow ... more
Gary C.
February 08, 2012
I just wanted to say thank you for the amazing prompt service in processing my first order with you. (Less than 24 hours to my door) I am sometimes di ... more
Jim F.
August 18, 2014
Brilliant service guys, I just received your delivery, in perfect condition..in way less than 24 hours, you can't do better than that.
Thanks a lot. ... more
Denise
February 24, 2015
I keep coming back to this company - they have never disappointed since I began buying from them in 2011. Delivery is getting quicker!!
Sue Y.
November 29, 2013
I am so impressed with the delivery. I ordered it yesterday late and it was on my doorstep when I got home - thank you very much!
Gavin L.
June 02, 2014
Ordered the Epson 140 cartridges only yesterday to have them arrive at my address at the particular location I specified the very next day. Wonderful! ... more
Sharon O.
September 03, 2013
Fantastic service, thank you did my order on 2/9/13 & was delivered by 10.30am 3/9/13 your team is great.
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Rebecca B.
September 27, 2013
I have been very happy with both the pricing your company offers, and the prompt delivery. Keep it up - and I'm sure your other customers will be as h ... more
Robert T.
December 03, 2014
Thank you, outstanding service, same day delivery. And,a good price for genuine cartridges.
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Mick H.
May 21, 2015
Very happy with the prices and the delivery (quick turnaround).
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
Rosemary D.
September 07, 2015
I have been buying my printer ink cartridges through Office Toner since 2009 and have always been very happy with the service and products. I can't pi ... more
Gavin B.
April 21, 2017
Very refreshing working with a cartridge and toner company that is actually professional AND UNBELIEVABLY efficient. Thanks for your amazing efforts g ... more
Leanne W.
December 10, 2014
This is simply the cheapest, easiest, fastest way to order quality toner products. Exceptionally fast delivery to country Queensland - could not be ha ... more


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