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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 180-day Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
David T.
August 21, 2016
Ordered the Canon CP1200 Selphy Photo Printer (along with the ink cartridges) from Office Toner at 8pm the previous night to be delivered to my addres ... more
Noela H.
January 10, 2017
Office Toner is an exceptional supplier to deal with. Always great pricing, quick service and delivery. Would have no hesitation in recommending Offic ... more
Bob C.
January 29, 2014
Excellent to deal with excellent service and fast delivery and great products will buy off office toner when need supplies.
Andrew M.
January 10, 2018
I wanted to say thanks for my order. I'm amazed at the speed. I received it within 12 hours of ordering. Wow. Thanks!
Sue Y.
November 29, 2013
I am so impressed with the delivery. I ordered it yesterday late and it was on my doorstep when I got home - thank you very much!
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Peter M
July 25, 2013
I have used OfficeToner in the past and have had no problems with the laser toners and inkjet cartridges. I ordered more one evening and by the next a ... more
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
Vincent
September 15, 2014
Top service always given and backed by an excellent delivery schedule. As a return customer I am completely satisfied.
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Darryl W.
August 07, 2014
100% by far the best service on earth bar none. keep it up.
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more
Barry M.
October 25, 2012
Good Morning,
As a first time user of your organisation, I would like to congratulate you on your great service. I placed my order on Wednesday (pm) ... more
Yin Y.
March 16, 2016
Please pass on my appreciation to anyone who was handling my order, it is amazing to see my order arrived in less than 24 hours. This is a gift for my ... more
Michal L.
December 30, 2013
I'm a regular customer for Epson inks because they're price competitive and service is efficient. If you were to waive the $7.90 freight charge for or ... more
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more


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