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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Phil C.
November 09, 2011
I've bought your inks a number of times and I wanted to say that you have an amazing delivery service. Your prices are great and above all I haven't e ... more
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
John G.
November 21, 2017
Staggered.

At 12:27 today I received confirmation email for my order.

At 15:30 it was delivered!!!

Thx a lot ~ JG
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)
Paulette M.
November 03, 2014
Good afternoon,

I ordered the toner cartridge just before 8:30 this morning and it arrived about 10 minutes ago. What great service! Thank you very ... more
Bob C.
January 29, 2014
Excellent to deal with excellent service and fast delivery and great products will buy off office toner when need supplies.
Suellen M.
April 10, 2017
Our business uses officetoner.com.au for all our toner needs and they never miss a beat! Product always arrives the next day without worry.
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Kate S.
September 11, 2013
Fantastic Service!! Brilliant value. QUICK delivery. I order toner almost every month and will always choose officetoner. I know that it will arrive t ... more
Denise
February 24, 2015
I keep coming back to this company - they have never disappointed since I began buying from them in 2011. Delivery is getting quicker!!
Sasha S.
July 15, 2013
To Staff at Office Toner,

What excellent service – I have previously used you guys to deliver to my business in Victoria and I honestly didn’t expe ... more
Patrick T.
October 17, 2017
Prices are always cheaper - don't worry about going to officeworks etc.
Delivery is almost the next day with ink reorders.
Very happy with the servi ... more
Lina B.
May 09, 2016
It's unbelievable! I live in SA. Yesterday night, I ordered the ink before I went to bed and it arrived next noon! Thanks for the fast delivery servic ... more
Jan B.
October 06, 2016
5 Stars - Excellent. We have been using officetoner.com.au for years. They are consistently the cheapest and have always delivered goods promptly. Tha ... more
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Darryl W.
August 07, 2014
100% by far the best service on earth bar none. keep it up.


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