Search >>>

Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Kelly M.
August 27, 2015
Good products, good price and very good services. I used Office Toner since 2010.
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Lisa X.
May 09, 2014
Fantastic Service! First time I ordered was 8:00am and to my surprise the delivery arrived early the same afternoon! Got exactly what I ordered and at ... more
Jose C.
December 05, 2013
Ordered the Canon MG6250 inkjet printer cartridges late on the Monday night and got it delivered on the morning of Wednesday, unbelievable, if I say s ... more
Fiona C.
April 24, 2015
You guys are awesome!!!!

Thank you so much, I am really glad that I order through you guys.

The quality and effienciency is fantastic. Great Co ... more
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.
Eileen V.
March 17, 2014
What awesome service. my order arrived today at 3pm Monday, only ordered on the weekend. Thanks for much. Eileen V.
Ann P.
March 08, 2015
Cartridges are long lasting and FULL. Arrive promptly and undamaged.
Value for money.
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
David A.
November 18, 2016
What a great website. Always easy to reorder for our business. PATorganiser - Innovative Test & Tag Software for industry. Visit www.patorganiser.com. ... more
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Bob C.
January 29, 2014
Excellent to deal with excellent service and fast delivery and great products will buy off office toner when need supplies.
Jan P.
April 10, 2014
I just want to say thank you for such prompt delivery. I ordered late last night and it arrived today. Can't believe it. Thank you again.
Yoon S.
June 25, 2011
Just like to say that your delivery is EXTREMELY EFFICIENT and FAST!
Brett
April 13, 2014
First time used the site, quick deliver good price, have recommended to another person.
Eric P.
February 25, 2010
WOW!

Quick, Friendly Service AND Free Lollies!

I just had to say - Thank you.

I thought I was taking a risk with such a low-priced product bu ... more
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Brandon P.
January 27, 2015
I have used Office Toner and bunch of times now and they never let me down. Great service and super fast delivery times. I will keep coming back as th ... more


  More Testimonials  »