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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Helen
January 11, 2016
I bought one cartridge to check it out - love it, now have ordered another two to complete my colours. Can't believe the delivery - speedy Gonzales!
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Tania M.
February 29, 2012
Thanks for the service it was received today about 3pm. Same day service was excellent.
Nina
April 14, 2009
Dear Office Toner Staff

thank you for your fantastic service .

My cartridges arrived at 8:00am this morning.

Thank you for amazing service
Harvinder
November 11, 2014
Always bought from officetoner, genuine HP cartridges always cheapest and best prices quick delivery and fast delivery , never had any problem with pr ... more
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
Akram K.
January 09, 2014
I have been for a while order toner from this company, and i have never have any problem, the order arrived on time and vey quick.....i recommand you ... more
Lou K.
April 29, 2014
I have been ordering toners for a number of years. There are a few positive comments I would like to make.

1 - The price for the toners that I purc ... more
Wesam H.
March 06, 2012
Quite rare to get fast replies these days.

Thanks and i will try my best to recommend you guys for bulk orders:)
David G
June 12, 2013
i ordered a set of canon pgi525 and cli526 cartridges compatibles for the absolute cheap price of 20 dollars at 07:00am and to my surprise i was absol ... more
Brian
March 20, 2010
I just want to say a big thank you for your fantastic service.

I ordered some products from you yesterday and I have them today in Qld.

I will ... more
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Panagiota
February 11, 2013
I'm speechless!!! Your customer service is nothing short of excellence! I lodged an online order last evening (10/02/2013) and I have just now (2.00pm ... more
Garth C.
April 29, 2016
Re Order: QIR-239286452. I ordered at 8.30am and it arrived around 3pm that day. Amazing service. Thanks!! Keep up the great work.
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Corentine
May 28, 2009
I just used your company for the first time and wanted to congratulate you on such efficient and fast service.

I am so impressed : i placed my ord ... more


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