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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Ian M.
June 20, 2011
Three Gong Award for a champion job! Toners delivered 5 minutes ago!
Tony B.
March 20, 2012
I gotta say "great service", the stuff arrived before the invoice!
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Marissa
November 29, 2013
Thank you so much for your fast service! Would highly recommend to anyone.

Your prices are amazing and quality is great. Will be back :-)
Jan P.
April 10, 2014
I just want to say thank you for such prompt delivery. I ordered late last night and it arrived today. Can't believe it. Thank you again.
Ken E.
September 08, 2015
Normally I don't reply when I receive my order, but once again I must state you guys are the best outfit I have ever dealt with, impeccable on all lev ... more
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Brandon P.
January 27, 2015
I have used Office Toner and bunch of times now and they never let me down. Great service and super fast delivery times. I will keep coming back as th ... more
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
Lida P.
September 29, 2010
Thank you for your user friendly site. My old school methods at times resist change but your fabulous service and polished online shopping makes the t ... more
Ann P.
March 08, 2015
Cartridges are long lasting and FULL. Arrive promptly and undamaged.
Value for money.
Alexa L.
October 02, 2013
I want to compliment you on your quick delivery. My order was placed about 11 am, yesterday, Adelaide time, and delivered about 3:30 pm the same day. ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Jose C.
January 10, 2019
I ordered some Canon inkjet cartridges on a Tuesday night knowing Officetoner was already closed. I just got the package and it is Thursday about 1:00 ... more
Vincent
September 15, 2014
Top service always given and backed by an excellent delivery schedule. As a return customer I am completely satisfied.
Julie C.
March 26, 2014
Great delivery time- very happy thanks
Jan F.
June 01, 2015
Hi there

I don't believe it - the toner was here a couple of hours after I ordered it. That is service!!!

Thanks
Jan F.
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Julie S.
March 03, 2017
I have been using Office Toner for several years now and find their service and delivery excellent. Price is extremely competitive and I am saving at ... more


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