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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Panagiota
February 11, 2013
I'm speechless!!! Your customer service is nothing short of excellence! I lodged an online order last evening (10/02/2013) and I have just now (2.00pm ... more
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Philip G.
June 17, 2015
We have been a customer of Office Toner for the past two months and could not be happier with the service in terms of customer feedback and service on ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Jeremy H.
February 11, 2015
First order placed today at 10.30am. Received the goods at 3.30pm same day at the best price we have ever bought them at. Service without compare. Man ... more
Kal G.
August 28, 2013
Office Toner delivered my order within 24 hours.....outstanding service. Thank You
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
Lynn B.
April 18, 2016
I am delighted with the service from Office Toner I placed my order on Friday and it arrived at my door in Victoria on Monday morning. I highly recomm ... more
Rhonda C.
April 15, 2016
Wow, ordered yesterday and just arrived home and the package was waiting at my front door. Well packed to avoid damage and can't fault the delivery ti ... more
Keith E.
October 21, 2014
I have returned for another order of ink. your prices are still the cheapest and your delivery is quick and reasonably priced.
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more


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