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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Denise
February 24, 2015
I keep coming back to this company - they have never disappointed since I began buying from them in 2011. Delivery is getting quicker!!
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Lou K.
December 03, 2014
Once again you have excelled with your prompt service and dispatch.

Many thanks!!
Tony F.
October 14, 2016
I couldn't believe how quickly the last order came through. Well done - so efficient.
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Chris R.
March 05, 2014
Thank you for your prompt service, the goods arrived pm on the 4-3-14 within 24 hrs of the order, well done!
Giuliano R.
May 09, 2012
Hey Dude
This parcel arrived TODAY! I only ordered it this morning!
Wow, fantastic service.
I will buy from u again.
Cheers ... G
Karen S.
July 10, 2013
Its a pleasure to shop with Office Toner as the ordering is easy and delivery is fast.
Wesam H.
March 06, 2012
Quite rare to get fast replies these days.

Thanks and i will try my best to recommend you guys for bulk orders:)
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Phil C.
November 09, 2011
I've bought your inks a number of times and I wanted to say that you have an amazing delivery service. Your prices are great and above all I haven't e ... more
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Jose C.
January 10, 2019
I ordered some Canon inkjet cartridges on a Tuesday night knowing Officetoner was already closed. I just got the package and it is Thursday about 1:00 ... more
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
David
June 16, 2013
Excellent and fast service, customer service excellent.
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too


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