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Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
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Testimonials more
 
Trevor W.
December 13, 2016
Hi,

The printer I ordered arrived this morning and has now been installed and is running well.

Thanks for such great and prompt service.

Kind ... more
Rosemary D.
September 07, 2015
I have been buying my printer ink cartridges through Office Toner since 2009 and have always been very happy with the service and products. I can't pi ... more
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
Brad
November 01, 2015
Hello,
I would like to thank you for so much for your prompt service.

Every time we order toners from your company it is delivered the same day or ... more
Sasha S.
July 15, 2013
To Staff at Office Toner,

What excellent service – I have previously used you guys to deliver to my business in Victoria and I honestly didn’t expe ... more
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Robert T.
December 03, 2014
Thank you, outstanding service, same day delivery. And,a good price for genuine cartridges.
Rebecka G.
July 15, 2015
Your shipping is ridiculously fast and your prices are the cheapest I've found anywhere. Thank you so much!
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.
Russell H.
March 31, 2017
Thanks, awesome service. Arrived 0800 hrs next day despite cyclone Debbie activity.
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
David A.
November 18, 2016
What a great website. Always easy to reorder for our business. PATorganiser - Innovative Test & Tag Software for industry. Visit www.patorganiser.com. ... more
Noela H.
January 10, 2017
Office Toner is an exceptional supplier to deal with. Always great pricing, quick service and delivery. Would have no hesitation in recommending Offic ... more
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!


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