Search >>>

Warranty & Return Policy

The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from OfficeToner.com.au ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all products sold by OfficeToner.com.au are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective, please contact us prior to the return of any product as many issues can be solved without sending the product back.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Our compatible range products are manufactured and certified to ISO9001 & UKAS accreditation standards to ensure superior quality, performance and longevity. They all come with a 18-Month Money Back Guarantee.

To return goods, please follow the rules below:
1. Report the details of the fault and a photo or other details may be requested to assist the assessment of your claim.
2. Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
3. The product must not be disposed of, lost or destroyed without our permission. We may need it to be returned for the faulty inspection.
4. A Return Authorisation Number will be issued by us. The return cannot be accepted without an OfficeToner.com.au's Return Authorisation Number.
5. Seal and secure all goods to ensure the return ones are not broken, leaking or lost in transit. All unwanted items must be unopened and have no writing or labels on boxes. Otherwise, the return may be rejected.
6. Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals.
7. Freight on return goods will not be paid by OfficeToner.com.au and the return must be sent to the address on the issued RA Return Label.
8. The Return Authorisations are valid for 14 days.
9. Once the return goods are received, we will then evaluate them and contact you to advise the result. The warranty claim will be rejected if the damage has been caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, improper method or failure to maintain service and handle the item with reasonable care.
10. All incorrectly ordered or unwanted goods to be returned to us will incur a 10% restocking fee and the freight charge is not refundable. The request for Return Authorisation Form must be made within 7 days from the invoice date.
Continue
Ink and Toner Finder


Printing Consumables
Other Products
Information


Secure Payment

PayPal Payment

All Prices in Australia Dollars and Inc. GST

Aussie Flag

Your card details will be encrypted using 256 Bit SSL & processed securely by eWAY.
eWAY Payment Gateway



We are listed on ShopBot.com.au
Rating and Reviews at MyShopping.com.au

Login Here
E-Mail Address:

Password: (forgotten?)



Not registered yet?
Click here to
create an account
Testimonials more
 
Keith E.
October 21, 2014
I have returned for another order of ink. your prices are still the cheapest and your delivery is quick and reasonably priced.
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Patrick T.
October 17, 2017
Prices are always cheaper - don't worry about going to officeworks etc.
Delivery is almost the next day with ink reorders.
Very happy with the servi ... more
Peter M
July 25, 2013
I have used OfficeToner in the past and have had no problems with the laser toners and inkjet cartridges. I ordered more one evening and by the next a ... more
Phil C.
November 09, 2011
I've bought your inks a number of times and I wanted to say that you have an amazing delivery service. Your prices are great and above all I haven't e ... more
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Andrew M.
January 10, 2018
I wanted to say thanks for my order. I'm amazed at the speed. I received it within 12 hours of ordering. Wow. Thanks!
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Gail W.
August 04, 2015
Just wanted to thank you for the invoice and today I received the cartridges!!

Brilliant and so quick!!

So glad I found you guys!!

Thank you ... more
David T.
August 21, 2016
Ordered the Canon CP1200 Selphy Photo Printer (along with the ink cartridges) from Office Toner at 8pm the previous night to be delivered to my addres ... more
Lorraine B.
July 05, 2018
Excellent service never had any hassles been using Office Toner for years.
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Lou K.
April 29, 2014
I have been ordering toners for a number of years. There are a few positive comments I would like to make.

1 - The price for the toners that I purc ... more
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Val M.
June 16, 2017
Just wanted to to record my appreciation once again for your great service and prices. Ordered my printer ink on PM of 14th June 2017 and delivered to ... more
Elizabeth D.
May 06, 2016
Thank you for your brilliant service, order arrived same day quite amazed, thank you.
Mel D.
August 18, 2015
Amazing service! I ordered a Brother color laser drum unit at around 7.30am yesterday and it was delivered to my office in Northwest Sydney by 11.30am ... more


  More Testimonials  »