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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Brandon P.
May 14, 2014
I want to say what a wonderful service these guys provide. I placed an order on Sunday afternoon. The product shipped from Melbourne on Monday and was ... more
Gayle C
September 19, 2012
Hi, i put in an order on monday and received it the very next day, wow, i am impressed with the service and the price for the item is very good even w ... more
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Gary F.
January 06, 2011
FANTASTIC SERVICE!
Not only were you well priced on the internet but your service levels exceeded my expectations. I ordered the product at 3.45pm an ... more
Giu P.
March 14, 2014
Just wanted to say I was so impressed with your service!

It was awesome to arrive home and see a replacement magenta toner catridge the very next d ... more
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Lynn B.
April 18, 2016
I am delighted with the service from Office Toner I placed my order on Friday and it arrived at my door in Victoria on Monday morning. I highly recomm ... more
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Jan B.
October 06, 2016
5 Stars - Excellent. We have been using officetoner.com.au for years. They are consistently the cheapest and have always delivered goods promptly. Tha ... more
Sue Y.
November 29, 2013
I am so impressed with the delivery. I ordered it yesterday late and it was on my doorstep when I got home - thank you very much!
Gary O.
May 29, 2013
I have been buying toners from various places for 15 years and never have I have a delivery 3 hours after placing an order. Congratulations on fantast ... more
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Colin M.
January 22, 2015
First time - Ordered replacement parts for our Brother DCP-9055 noon Tuesday and arrived on my Adelaide suburban doorstep, noon Wednesday. Fantastic 2 ... more
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
VM
February 12, 2016
Just wanted to record my appreciation for your great service. Ordered my ink supplies on afternoon of 10 February 2016. They were delivered the follow ... more
Gail W.
August 04, 2015
Just wanted to thank you for the invoice and today I received the cartridges!!

Brilliant and so quick!!

So glad I found you guys!!

Thank you ... more
Kerry H.
November 08, 2011
Many thanks, the cartridges arrived early yesterday (Monday) morning - the best service I have ever experienced.


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