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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Julian H.
August 01, 2013
Thank you very much. Excellent service.
Linda H.
October 08, 2012
Just want to say Thank you so much for the super quick processing of the order and excellent customer service.
It arrived today and I had only ordere ... more
Mel D.
August 18, 2015
Amazing service! I ordered a Brother color laser drum unit at around 7.30am yesterday and it was delivered to my office in Northwest Sydney by 11.30am ... more
Giuliano R.
May 09, 2012
Hey Dude
This parcel arrived TODAY! I only ordered it this morning!
Wow, fantastic service.
I will buy from u again.
Cheers ... G
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
Pamela G.
May 09, 2017
You couldn't get better service these people are fantastic.
Brian A.
August 20, 2013
I have been dealing with OT (Office Toner) for several years and have nothing but praise for their customer service, product quality, competitive pric ... more
Glenn E.
August 24, 2015
Many thanks, my order arrived last week, very fast delivery, well packed.
A pleasure doing business with you.
Mark D.
November 25, 2013
i ordered 5x toners, and it only took 2 hours to get to me, very impressive with the prompt service, i was expecting overnight delivery.
Sasha S.
July 15, 2013
To Staff at Office Toner,

What excellent service – I have previously used you guys to deliver to my business in Victoria and I honestly didn’t expe ... more
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Alex L.
August 04, 2015
Ordered on Sunday night, delivered on Monday afternoon. Very impressive! Thank you.
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Peter D.
June 13, 2014
Fantastic.
Ordered 3.30 pm, received following afternoon.
No bull about beating best price etc.
Was just best price and great service.
Marissa
November 29, 2013
Thank you so much for your fast service! Would highly recommend to anyone.

Your prices are amazing and quality is great. Will be back :-)
Tony G.
April 04, 2016
Very Good value with super fast delivery highly recommended!!
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Chris R.
March 05, 2014
Thank you for your prompt service, the goods arrived pm on the 4-3-14 within 24 hrs of the order, well done!
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10


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