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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Marios N.
May 12, 2010
I would like to congratulate you on an excellent service.

The Brother compatible cartridges I purchased through you were of very good quality, ve ... more
Ken
November 12, 2015
Awesome Service, Friendly Staff, Best response times, What else can you ask for?

I will definitely come back everytime that I need something and th ... more
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Rae
November 13, 2017
I love this convenience when im just about to run out of ink and bam order on line and arrives in couple of days just fantastic, best service too
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Leanne W.
December 10, 2014
This is simply the cheapest, easiest, fastest way to order quality toner products. Exceptionally fast delivery to country Queensland - could not be ha ... more
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Mark D.
November 25, 2013
i ordered 5x toners, and it only took 2 hours to get to me, very impressive with the prompt service, i was expecting overnight delivery.
Rob S.
May 03, 2016
I have been ordering my printer supplies through Office toner for several years now and have had nothing but excellent service. Good pricing with quic ... more
David A.
November 18, 2016
What a great website. Always easy to reorder for our business. PATorganiser - Innovative Test & Tag Software for industry. Visit www.patorganiser.com. ... more
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
Chris R.
March 05, 2014
Thank you for your prompt service, the goods arrived pm on the 4-3-14 within 24 hrs of the order, well done!
Leah
December 15, 2011
Cartridges arrived today. Thanks so much to you all at Officetoner. Always a pleasure dealing with you... always good service, fast, polite, etc.... ... more
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more


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