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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?

 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
Paul B.
August 26, 2014
Sunday night ordered printer ink and the next day delivered to my door......brilliant......and great prices. I will be telling others. Thanks
Leanne W.
December 10, 2014
This is simply the cheapest, easiest, fastest way to order quality toner products. Exceptionally fast delivery to country Queensland - could not be ha ... more
December 02, 2013
Great site to deal with- the price of the specialist calculator was very reasonable but it was the postage cost of $7.90 compared to $15 from other si ... more
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Share Wealth Systems
November 21, 2017
Top Notch Service. Prices are still best I've seen and delivery is always next day. Keep it up!
Ann P.
March 08, 2015
Cartridges are long lasting and FULL. Arrive promptly and undamaged.
Value for money.
Tony G.
April 04, 2016
Very Good value with super fast delivery highly recommended!!
Marlene A.
January 14, 2014
This is the best service that I have known Speedy efficient reliable.
Sam O.
August 23, 2011
Just a quick note to say thanks very much as my cartridges came today - the same day I placed the order! I've never had better service! Thank you very ... more
Trevor W.
December 13, 2016

The printer I ordered arrived this morning and has now been installed and is running well.

Thanks for such great and prompt service.

Kind ... more
Val M.
June 16, 2017
Just wanted to to record my appreciation once again for your great service and prices. Ordered my printer ink on PM of 14th June 2017 and delivered to ... more
Wendy C.
November 17, 2009
I have just received the above order, placed 24 hrs ago. Thank you for such quick and efficient service and such great prices. Based on this experie ... more
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Fiona C.
April 24, 2015
You guys are awesome!!!!

Thank you so much, I am really glad that I order through you guys.

The quality and effienciency is fantastic. Great Co ... more
Lyn P.
February 27, 2009
Wow - this is the fastest delivery I ever received!!!!!
Delivery guy had to come back later in the day, because as I was not expecting the parcel tha ... more
Greg B.
April 22, 2016
I placed my order on Thursday afternoon and my products arrived on Friday morning. And to regional NSW, no less! Your service is the best I've ever en ... more
Rob S.
May 03, 2016
I have been ordering my printer supplies through Office toner for several years now and have had nothing but excellent service. Good pricing with quic ... more
Barry G.
March 27, 2015
Whoa, ordered some inkjet cartridges at 10:00am today, dispatched at around 1:30pm, delivered to my door at around 3:15pm .... and your prices are sti ... more
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more
September 15, 2014
Top service always given and backed by an excellent delivery schedule. As a return customer I am completely satisfied.

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