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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Ann
August 17, 2015
Very happy with service!
Katrina S.
March 22, 2011
To the staff at office toner.com.au thank you very much for your print service I was thrilled to have ordered something on Saturday afternoon and rece ... more
Chris F.
March 11, 2009
Good one - we need this......love ya......Chris
Josh G.
November 26, 2013
Such incredibly fast, cost effective and efficient delivery and service. Thank you for running a great business!
Melvyn H.
February 24, 2015
Excellent service. Ordered printer cartridges at around 11.30am 23/02, delivered by lunchtime 24/03. Well done to all for such prompt service.
Regard ... more
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Lee M.
August 09, 2013
Very fluid website, easy to use, easy to order... Finally a company that gets Australians!

Can't wait for my first delivery! Will order more if ser ... more
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Ralph C.
August 19, 2014
I've been using OfficeToner Supplies for the last 4 years and their genuine Canon cartridges have been great and more importantly their turnaround tim ... more
Helen D.
February 11, 2015
Just wanted to thank you for the fast service. Received goods in less than 24 hours. Wonderful!!! Best service EVER ....
Sandy B.
December 23, 2015
So easy to find the exact product we need and really great service, little wonder we buy our supplies here exclusively :)
David G
June 12, 2013
i ordered a set of canon pgi525 and cli526 cartridges compatibles for the absolute cheap price of 20 dollars at 07:00am and to my surprise i was absol ... more
Nina
April 14, 2009
Dear Office Toner Staff

thank you for your fantastic service .

My cartridges arrived at 8:00am this morning.

Thank you for amazing service
Sona P.
May 02, 2016
Thank you for very very fast - super fast service, it is unbelievable, very happy !
Could not believe my eyes seeing so quick!
Ratchanok N.
April 18, 2016
Thank you so much for making the transactions smooth and simple. We are impressed with your service. You have earned a 5 star customer service from us ... more
Lina B.
May 09, 2016
It's unbelievable! I live in SA. Yesterday night, I ordered the ink before I went to bed and it arrived next noon! Thanks for the fast delivery servic ... more
Anthony F.
November 17, 2017
Always prompt and reliable service. Thanks.
Viv R.
September 11, 2013
Have used OfficeToner now for some time & not only are the prices excellent but the service is very fast & efficient. Only once have we had an issue w ... more
Maryam H.
August 12, 2014
Thank you officetoner, extremely satisfied with your service :)


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