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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Norman
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Eileen D.
October 09, 2013
I've been buying my ink cartridges from Office Toner for more than three years now, and the service has always been excellent. I've never had an onlin ... more
Helen D.
February 11, 2015
Just wanted to thank you for the fast service. Received goods in less than 24 hours. Wonderful!!! Best service EVER ....
Brett A.
November 06, 2012
G'day

Many thanks - the second lot of printers I ordered at 7am yesterday has just been dropped on my desk. Bloody good service all round and I'l ... more
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Harvinder
November 11, 2014
Always bought from officetoner, genuine HP cartridges always cheapest and best prices quick delivery and fast delivery , never had any problem with pr ... more
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Patrick T.
October 17, 2017
Prices are always cheaper - don't worry about going to officeworks etc.
Delivery is almost the next day with ink reorders.
Very happy with the servi ... more
Denise
February 24, 2015
I keep coming back to this company - they have never disappointed since I began buying from them in 2011. Delivery is getting quicker!!
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Alex L.
August 04, 2015
Ordered on Sunday night, delivered on Monday afternoon. Very impressive! Thank you.
Ian M.
June 20, 2011
Three Gong Award for a champion job! Toners delivered 5 minutes ago!
David M.
February 19, 2016
Fantastic delivery time! Thank you!
Kath M.
May 05, 2016
Great service as usual - great price as usual - AND a packet of snakes what more could you ask for from a company.
Rae S.
July 08, 2009
Thank you so much.
Toner was delivered here today as promised. EXCELLENT SERVICE and thank you again so much.

Regards
June T.
April 22, 2012
Many thanks for the rapid service!
Ordered on Thursday am and received Friday afternoon....brilliant!
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Gavin L.
June 02, 2014
Ordered the Epson 140 cartridges only yesterday to have them arrive at my address at the particular location I specified the very next day. Wonderful! ... more
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Sharon O.
November 05, 2013
Fantastic service, best we have come across. Fast next day delivery each time we have ordered, could not believe my eyes the first time, then the same ... more


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