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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be from $8.80. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Kath M.
May 05, 2016
Great service as usual - great price as usual - AND a packet of snakes what more could you ask for from a company.
Wilson S.
April 24, 2014
Thanks for the fastest delivery that I ever had before. Well done.
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
John G.
November 21, 2017
Staggered.

At 12:27 today I received confirmation email for my order.

At 15:30 it was delivered!!!

Thx a lot ~ JG
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Rosemary D.
February 22, 2017
I have been using Office Toner to order printer cartridges for several years now and I recommend it highly. The service is prompt, quality of products ... more
Linda
December 15, 2016
What amazing service & delivery. Ordered 9am and was delivered the next day. Fantastic service and pricing. Would totally recommend them to anyone nee ... more
Peter C.
April 04, 2017
Hi there,
Your service is Fabulous!
I ordered an Epson ET-4500 printer from you online at 2:05 pm yesterday 03/04/2017 and I received it via Fastway ... more
Dean S.
June 16, 2012
ooohhhhh. thank u sooooo much.

that's great. After ur fast service, i look forward to doing future business with you, at even better prices???!
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Patty D.
May 31, 2018
I have been buying from Office Toner a number of years now. This is mainly because they have been consistently prompt in supply and shipping with the ... more
Nicole M.
June 02, 2015
I have been dealing with Office Toner for some time now (at least 3 years) and have found them to be very cheap, very reliable and very prompt in the ... more
Helen
January 11, 2016
I bought one cartridge to check it out - love it, now have ordered another two to complete my colours. Can't believe the delivery - speedy Gonzales!
Brett
April 13, 2014
First time used the site, quick deliver good price, have recommended to another person.
Brian
March 20, 2010
I just want to say a big thank you for your fantastic service.

I ordered some products from you yesterday and I have them today in Qld.

I will ... more
Norman
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Robert T.
December 03, 2014
Thank you, outstanding service, same day delivery. And,a good price for genuine cartridges.
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10
Janine H.
January 08, 2014
Awesome quick service and great prices. Recommend this website to a lot of people.... the first place to go for inks and toners. Thanks very much, Jan ... more
Chris R.
March 05, 2014
Thank you for your prompt service, the goods arrived pm on the 4-3-14 within 24 hrs of the order, well done!


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