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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
Ken E.
September 08, 2015
Normally I don't reply when I receive my order, but once again I must state you guys are the best outfit I have ever dealt with, impeccable on all lev ... more
Peter D.
June 13, 2014
Fantastic.
Ordered 3.30 pm, received following afternoon.
No bull about beating best price etc.
Was just best price and great service.
Ian G.
March 27, 2015
Easy to order and fast delivery. Returning customer.
Mel D.
August 18, 2015
Amazing service! I ordered a Brother color laser drum unit at around 7.30am yesterday and it was delivered to my office in Northwest Sydney by 11.30am ... more
Akram K.
January 30, 2017
I highly recommend this company as I have been for years getting all my needs for my printer and photo copier from Officetoner , and I am always happy ... more
Bevan R.
June 11, 2015
This is the second time that I have ordered products from you. In both instances, I am amazed with the very, very quick delivery. :-)
Peter W.
November 26, 2013
Absolutely amazing. The best service I've ever had. My order actually arrived before the notification did!! N.S.W. to Melbourne in approx. 12 hours I ... more
Fiona C.
September 22, 2014
I'd just like to say thanks so much for the super-quick delivery of toner cartridges I ordered!! Very much appreciated, as I had a lot of printing to ... more
Lyn P.
February 27, 2009
Wow - this is the fastest delivery I ever received!!!!!
Delivery guy had to come back later in the day, because as I was not expecting the parcel tha ... more
David G
June 12, 2013
i ordered a set of canon pgi525 and cli526 cartridges compatibles for the absolute cheap price of 20 dollars at 07:00am and to my surprise i was absol ... more
Marnie G
June 16, 2013
Fantastic service! Just placed and received my first order and highly recommend this website. Super fast replies to emails and delivery. Easy registra ... more
Lyn W.
August 21, 2013
I live in rural Victoria, and the last time I placed an order with Office Toner, it arrived on my doorstep the very NEXT day! Amazing. I have never re ... more
Marcel H.
January 04, 2018
I have used Office Toner twice now. The price is very competitive and delivery is really fast. Delivery to Hervey Bay next day after ordering!
Thank ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Roslyn J.
December 26, 2017
I have been using Office toner for years now and order regularly, parcels are shipped quickly and efficiently and prices are great. Highly recommended ... more
Chris F.
March 11, 2009
Good one - we need this......love ya......Chris
Rosemary D.
September 07, 2015
I have been buying my printer ink cartridges through Office Toner since 2009 and have always been very happy with the service and products. I can't pi ... more
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Wesam H.
March 06, 2012
Quite rare to get fast replies these days.

Thanks and i will try my best to recommend you guys for bulk orders:)


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