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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Marcel H.
January 04, 2018
I have used Office Toner twice now. The price is very competitive and delivery is really fast. Delivery to Hervey Bay next day after ordering!
Thank ... more
Sharon O.
September 03, 2013
Fantastic service, thank you did my order on 2/9/13 & was delivered by 10.30am 3/9/13 your team is great.
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Brian
March 20, 2010
I just want to say a big thank you for your fantastic service.

I ordered some products from you yesterday and I have them today in Qld.

I will ... more
Jen H.
May 30, 2017
*****
5 stars!
Amazing! I ordered the product yesterday afternoon, it had been delivered before my husband left for work just after 8am this mornin ... more
Lyn W.
August 21, 2013
I live in rural Victoria, and the last time I placed an order with Office Toner, it arrived on my doorstep the very NEXT day! Amazing. I have never re ... more
Peter M
July 25, 2013
I have used OfficeToner in the past and have had no problems with the laser toners and inkjet cartridges. I ordered more one evening and by the next a ... more
Mick H.
May 21, 2015
Very happy with the prices and the delivery (quick turnaround).
Henry G.
August 05, 2010
Thank you.
Received order at 4.30 pm this afternoon. Amazing service!!! If the toner is as good as the service, all will be great.
Regards
Adam A.
June 03, 2014
Super Fast Delivery - Great Products - Excellent Service.
VM
February 12, 2016
Just wanted to record my appreciation for your great service. Ordered my ink supplies on afternoon of 10 February 2016. They were delivered the follow ... more
Karen B.
January 12, 2015
Thank you so much for the extra speedy delivery, was in real need of the ink cartridge.
Great customer service. Thank you.
Rebecka G.
July 15, 2015
Your shipping is ridiculously fast and your prices are the cheapest I've found anywhere. Thank you so much!
Lou K.
April 29, 2014
I have been ordering toners for a number of years. There are a few positive comments I would like to make.

1 - The price for the toners that I purc ... more
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Maria M.
August 02, 2012
You guys are amazing!!! Parcel arrrived the next day...- unbelievable! Will be spreading the word about your company. Not only did I save money, but y ... more
Brett A.
November 06, 2012
G'day

Many thanks - the second lot of printers I ordered at 7am yesterday has just been dropped on my desk. Bloody good service all round and I'l ... more
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Chris M.
May 30, 2018
Excellent Price and Outstanding Service! Goods ordered at 12:32 pm yesterday - delivered today at 11:45 am ! Well done ! Chris
Paul E.
November 07, 2016
Very Satisfying as usual. Receive my goodies in 48 hours - Regional / Mandurah WA.


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