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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Darryl W.
August 07, 2014
100% by far the best service on earth bar none. keep it up.
David K.
December 08, 2016
I was very pleasantly surprised to receive my Canon Printer order the same day as ordered.

Congratulations on first class customer service combined ... more
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!
Julie C.
March 26, 2014
Great delivery time- very happy thanks
Julian H.
August 01, 2013
Thank you very much. Excellent service.
Rodney L.
January 20, 2014
Brilliant Service guys, I placed my order on Sunday around 4 pm and it arrived here in Mandurah the following day at 12.15! We will certainly sing you ... more
Graeme M.
December 21, 2016
Top price, top service … please, please, stay in business!
Annette M.
April 29, 2014
Just wanted to say how impressed I am with your delivery time and prices. I ordered the toner yesterday evening and it arrived this afternoon.
Will c ... more
Melvyn H.
February 24, 2015
Excellent service. Ordered printer cartridges at around 11.30am 23/02, delivered by lunchtime 24/03. Well done to all for such prompt service.
Regard ... more
Ken R.
December 23, 2015
What GREAT service. I ordered at 10.36am and it was delivered at 4.44pm SAME DAY!!!!! In Christmas Week. You have won me forever!!
David T.
August 21, 2016
Ordered the Canon CP1200 Selphy Photo Printer (along with the ink cartridges) from Office Toner at 8pm the previous night to be delivered to my addres ... more
VM
February 12, 2016
Just wanted to record my appreciation for your great service. Ordered my ink supplies on afternoon of 10 February 2016. They were delivered the follow ... more
Ellen J.
November 11, 2014
Dear Office Toner,

I just wish to convey my sincere thanks for your professional manner and speedy service.

It has been a pleasure doing busines ... more
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Colin M.
January 22, 2015
First time - Ordered replacement parts for our Brother DCP-9055 noon Tuesday and arrived on my Adelaide suburban doorstep, noon Wednesday. Fantastic 2 ... more
Paul E.
September 25, 2017
Usually a very prompt and professional service. Always satisfied.
Merv E.
February 20, 2015
Delivery was so quick! Will deal with you again.
Glenda L.
September 01, 2014
Have been using Office Toner for several years and am always amazed at the fast efficient service. If ordered at night from Sunday-Thursday - orders h ... more
Rob S.
May 03, 2016
I have been ordering my printer supplies through Office toner for several years now and have had nothing but excellent service. Good pricing with quic ... more


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