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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Elizabeth D.
May 06, 2016
Thank you for your brilliant service, order arrived same day quite amazed, thank you.
Garth C.
April 29, 2016
Re Order: QIR-239286452. I ordered at 8.30am and it arrived around 3pm that day. Amazing service. Thanks!! Keep up the great work.
Lance W.
January 25, 2017
Fantastic! Not only in price but in expediting the product very quickly. Great Company and will never switch whilst the service remains this efficient ... more
Dave
March 31, 2009
Just wanted to say that I am amazed to have my order processed, dispatched and delivered in under 4hrs. I will be ordering all my ink and toner suppli ... more
Colin M.
January 22, 2015
First time - Ordered replacement parts for our Brother DCP-9055 noon Tuesday and arrived on my Adelaide suburban doorstep, noon Wednesday. Fantastic 2 ... more
Lee M.
August 09, 2013
Very fluid website, easy to use, easy to order... Finally a company that gets Australians!

Can't wait for my first delivery! Will order more if ser ... more
Wayne M.
March 10, 2011
I am amazed! I read you status update email at 10:00 and at 11:30 there was a knock at the door and there was the parcel with the toner. Great price a ... more
Roslyn J.
December 26, 2017
I have been using Office toner for years now and order regularly, parcels are shipped quickly and efficiently and prices are great. Highly recommended ... more
Ian J.
December 16, 2016
Very impressed with delivery time for my order of a new printer. Ordered Tuesday and arrived yesterday. Would very much recommend OfficeToner.com.au t ... more
Patricia
June 05, 2014
Efficient service, fast delivery and great cutomer service to deal with. Also the best price for my OEMs. Straight after submitting my order I emailed ... more
Brian
March 20, 2010
I just want to say a big thank you for your fantastic service.

I ordered some products from you yesterday and I have them today in Qld.

I will ... more
Ann P.
May 16, 2017
Sincere thanks for a great service.....
Cheers,
Ann.
Peter F.
January 06, 2017
I've been using Office Toner since 2012. Fast service, good stock and reliable product.

I placed another order yesterday at 2PM, order arrived at 9 ... more
Robert K.
July 09, 2013
Fast ,reliable and great customer service. :-)
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10
JEAN R.
December 02, 2013
Great site to deal with- the price of the specialist calculator was very reasonable but it was the postage cost of $7.90 compared to $15 from other si ... more
Rod A.
September 04, 2009
Hi there!
Thanks a lot! Received the item as ordered. You guys are legends.

Cheers,
Yoon S.
June 25, 2011
Just like to say that your delivery is EXTREMELY EFFICIENT and FAST!
Jose C.
December 05, 2013
Ordered the Canon MG6250 inkjet printer cartridges late on the Monday night and got it delivered on the morning of Wednesday, unbelievable, if I say s ... more


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