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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Murray S.
June 19, 2014
I just wanted to thank you for your prompt and accurate service. I find it so pleasing when people just get it right first time these days. I will use ... more
Leigh G.
November 14, 2013
Please pass on my thanx and appreciation for the fast delivery of my order.
I had only placed my order for toner late yesterday afternoon, it arrived ... more
Paul E.
March 08, 2016
Office Toner have never let me down. Very efficient and prompt. 10/10
Lee M.
August 09, 2013
Very fluid website, easy to use, easy to order... Finally a company that gets Australians!

Can't wait for my first delivery! Will order more if ser ... more
Robyn
March 16, 2013
Oh my goodness; placed order & made payment at 9.30am this morning, and goods have just arrived – at 2.10pm.
Fantastic Service OfficeToner.com.au – y ... more
Ken L.
September 30, 2015
Dear Sir/Madam,

I cannot believe the service that your company provided to us. We rang on 28/09/15, very late in the afternoon, & I was astounded ... more
Anne W.
April 10, 2013
If there is an award for SPEED of delivery and excellence of service ...let me know. I shall nominate you!!
Many thanks for my replaced YELLOW toner. ... more
Jan B.
October 06, 2016
5 Stars - Excellent. We have been using officetoner.com.au for years. They are consistently the cheapest and have always delivered goods promptly. Tha ... more
Lee V.
March 18, 2015
Easy online ordering (in my case midnight last night), cheapest prices, super fast delivery, great products. Thanks.
Ian M.
April 03, 2014
Thanks for your very prompt and efficient service - delivered to regional SA 18 hours after ordering - amazing!
Norman
April 23, 2011
Just a quick note to acknowledge your spectacular service!

I ordered my cartridges on your NSW website yesterday (Tues) in the afternoon, expecting ... more
Ken
November 12, 2015
Awesome Service, Friendly Staff, Best response times, What else can you ask for?

I will definitely come back everytime that I need something and th ... more
Robert S.
December 05, 2013
HI YOU GUYS!

YESTERDAY EARLY MORNING I ORDERED AS PER BELOW - THE ITEM WAS DELIVERED TO ME AROUND 4 PM THAT AFTERNOON.

THAT IS THE MOST OUTSTAND ... more
Nadia H.
August 15, 2013
Officetoner are amazingly fast. They have a great range of products and their customer service team are friendly and reply promptly via email. We can ... more
Rosemary
May 17, 2012
I would like to Thank Office Toner & their Staff for the prompt service, I have always found that even tho' I order over the internet, I have always h ... more
Gary C.
February 08, 2012
I just wanted to say thank you for the amazing prompt service in processing my first order with you. (Less than 24 hours to my door) I am sometimes di ... more
Trevor W.
December 13, 2016
Hi,

The printer I ordered arrived this morning and has now been installed and is running well.

Thanks for such great and prompt service.

Kind ... more
Ahmad M.
January 15, 2010
thx i got the ink today !

good service & fast delivery
Neil B.
July 14, 2014
I love this store. Great prices and fast delivery. Keep up the good work.
Marcel H.
January 04, 2018
I have used Office Toner twice now. The price is very competitive and delivery is really fast. Delivery to Hervey Bay next day after ordering!
Thank ... more


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