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Shipping Policy and Frequently Asked Questions

 1.  How much is the freight charge?
 2.  How fast will my order arrive?
 3.  Do you ship to PO Box or Parcel Locker?
 4.  How is my order sent and what happens if I'm not home for delivery?
 5.  Can I pick up my order?
 6.  Can I send items to a different address from my billing address?
 7.  How do I change the delivery address on my order?
 8.  Do you ship items outside Australia?



 1.  How much is the freight charge?
The freight charge is calculated at shopping cart and will be $7.90 for most orders. Free Shipping is applied to printing consumable orders over $500 except for NT and some remote areas. There is an additional freight charge for the heavy items, such as printers, fax machines and scanners.

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 2.  How fast will my order arrive?
All orders are dispatched on the same day if placed by 3:30pm. The estimated delivery time is 1 to 5 business days, depending on the shipping address, parcel size, product type, stock location and the courier schedule. As a general guide, deliveries to major cities and towns can arrive on same or next business day (if ordered before 9:30am or 3:30pm) or up to 5 business days for remote areas, but it is not guaranteed. You will receive an Order Update email after the order is dispatched. Please contact us a.s.a.p if the delivery is not arriving in the estimated time schedule.

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 3.  Do you ship to PO Box or Parcel Locker?
Yes! We can deliver to your PO Box or Parcel Locker now. The option for the PO Box or Parcel Locker delivery will show at Shopping Cart and Checkout if it is available.

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 4.  How is my order sent and what happens if I'm not home for delivery?
We use various couriers to ship all orders Australia Wide. Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item. So, please make sure someone is available to sign.

You have the option to authorize the parcel to be left without signature, but it will be at your own risk. OfficeToner.com.au and our couriers cannot be held responsible for goods being left unattended and missing.

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 5.  Can I pick up my order?
Unfortunately we're unable to allow pickups from our warehouse. The distribution centres operate with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

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 6.  Can I send items to a different address from my billing address?
Yes, you are able to send an item to an address other than your billing address. To do this, simply add a new address and select it for shipping.

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 7.  How do I change the delivery address on my order?
We highly recommend you double check your delivery address details before you complete your order in the first instance. After completing the order process, you will instantly receive an Order Confirmation email - and at this point, you will be able to view your billing and shipping address details again to ensure they are correct.

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 8.  Do you ship items outside Australia?
At present we are only able to ship within Australia except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

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Testimonials more
 
Lee V.
March 18, 2015
Easy online ordering (in my case midnight last night), cheapest prices, super fast delivery, great products. Thanks.
David A.
November 18, 2016
What a great website. Always easy to reorder for our business. PATorganiser - Innovative Test & Tag Software for industry. Visit www.patorganiser.com. ... more
Yin Y.
March 16, 2016
Please pass on my appreciation to anyone who was handling my order, it is amazing to see my order arrived in less than 24 hours. This is a gift for my ... more
Roslyn
June 19, 2010
Wow that was quick received the ink today. Thank you!
Wayne E.
September 02, 2011
Just a short note to say what fantastic service you folks have. I ordered my printer supplies yesterday afternoon and they arrived on my doorstep in P ... more
Lou K.
December 03, 2014
Once again you have excelled with your prompt service and dispatch.

Many thanks!!
Lynn B.
February 09, 2018
Great service, genuine product, best price and speedy delivery. Is there anything this company can't do. Keep up the good work. Lynn B Vic.
Steve T
July 23, 2013
Always fast delivery and great prices. I have used Office Toner many times and never had a problem.
Robert B.
February 21, 2018
Terrific service, speedy delivery, always willing to help. Thanks Guys
Katrina S.
January 17, 2018
Never had any problem with the cartridges. They're cheaper than the retail stores and order always arrives within a few days. Fantastic service and re ... more
Noela H.
January 10, 2017
Office Toner is an exceptional supplier to deal with. Always great pricing, quick service and delivery. Would have no hesitation in recommending Offic ... more
Dean S.
June 16, 2012
ooohhhhh. thank u sooooo much.

that's great. After ur fast service, i look forward to doing future business with you, at even better prices???!
Andrew B.
June 06, 2014
Let me start by saying that because of price I always buy from Officetoner. My toner ran out Thursday afternoon & after a visit to Officeworks found o ... more
Marg M.
January 16, 2014
I live on an island and my order was here within 2 days! You can't beat that for service - thank you.
David T.
August 21, 2016
Ordered the Canon CP1200 Selphy Photo Printer (along with the ink cartridges) from Office Toner at 8pm the previous night to be delivered to my addres ... more
Lina B.
May 09, 2016
It's unbelievable! I live in SA. Yesterday night, I ordered the ink before I went to bed and it arrived next noon! Thanks for the fast delivery servic ... more
Ian M.
September 23, 2014
I live on a farm 8km out of Nimbin (northern NSW) & ordered cartridges yesterday about 2-30pm. Today, just 23 hours later, the courier truck drove in ... more
Kate B.
October 20, 2009
I just wanted to relay that I was impressed with your quick and efficient response to my order, as well as the good price, and I've already recommende ... more
Emma K.
May 15, 2011
I just felt I should email and say how impressed I am with the service and delivery of the cartridges I ordered.

I only ordered them last night an ... more
Lee N.
October 31, 2013
Wow! Ordered late yesterday afternoon, arrived first thing this morning. Well packaged, everything looks good. Thank you!


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